Outbound Scheduling

We are seeking a detail-oriented and organized Outbound Scheduling Specialist to join our health and wellness team. This role is vital in coordinating patient appointments, managing medical documentation, and ensuring smooth communication between patients and providers. The ideal candidate will possess strong administrative skills, familiarity with various Electronic Health Record (EHR) systems, and a solid understanding of medical terminology and coding. Experience in medical billing, insurance verification, and clinic operations is highly valued. This position offers an opportunity to contribute to efficient healthcare delivery while working in a fast-paced, supportive environment.

• Manage outbound calls to schedule, confirm, and reschedule patient appointments across multiple clinics and specialties.
• Review and verify medical documentation, including care plans, medical records, and billing information for accuracy and completeness.
• Utilize EHR systems to update patient information and document interactions.
• Ensure compliance with HIPAA regulations by maintaining patient confidentiality during all interactions.
• Assist with administrative tasks such as filing, data entry (including 10 key typing), multi-line phone handling, and managing office correspondence.
• Support front desk operations by providing excellent patient service with professional phone etiquette and clerical support.
• Collaborate with clinical staff to facilitate appointment scheduling aligned with provider availability and patient needs.
• Maintain accurate documentation review processes to support billing accuracy and compliance standards.

• Proven experience in medical scheduling or administrative support within a healthcare setting; clinic office experience in a physical therapy or chiropractic office preferred.
• Strong computer skills including proficiency in Microsoft Office Suite (Word, Excel), typing (10 key), and office management software like eClinicalWorks or Dentrix.
• Excellent organizational skills with attention to detail for documentation review and data accuracy.
• Ability to communicate effectively via phone with patients and providers; bilingual skills are a plus.
• Prior experience in a healthcare administrative role involving patient service, front desk operations, or health information management is highly desirable.
• Knowledge of HIPAA regulations to ensure confidentiality and security of protected health information (PHI). This position offers an engaging work environment where your skills directly impact patient care coordination. We value professionalism, accuracy, and excellent communication in our team members who are committed to supporting efficient healthcare delivery through effective scheduling and administrative support.

Job Types: Full-time, Part-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Flexible schedule
• Work from home

Work Location: Hybrid remote in Grandville, MI 49418

Salary : $13 - $17