Office Manager

Position Summary:

The Office Manager responsibilities include but not limited to: manage the operations and fiscal activities of the division, plan/develop systems and procedures to improve the operational and efficiency of the division, supervise staff in accordance with company policies and procedures, organization and supervision of administrative activities that facilitate the smooth running of the office.

Primary Responsibilities:

• Manage/supervise the administrative activities of the office.

• Assist with human resources tasks such as onboarding new employees, interviewing candidates, and managing employee records

• Ensure effective telephone and mail communications both internally and externally to maintain a professional image.

• Oversee the accuracy and timeliness of customer billing.

• Respond to customer inquiries in regard to billing

• Plan/develop systems and procedures to improve the operational quality and efficiency within the division.

• Performs data entry functions for customer shipping databases

• Performs inventory investigations in tandem with the warehouse supervisors and CSR teams

• Direct staff in the development, analysis and preparation of reports.

• Establish associate goals and assist in conducting annual reviews.

• Communicate with other divisional supervisor, as well as Senior Management.

• Assist staff in resolving complex or out of policy operational problems.

• On going continuation of customer communication and relationship

• Ensure BOLs are signed and delivered

• Respond to customer needs in a timely manner

• Work with warehouse managers/supervisors in serving our local in-house customer base.

• Perform other duties as assigned.

Knowledge and Skill Requirements:

• Above average communication skills – orally and in written format

• Excellent time management skills

• Above average experience in Microsoft Suite

• Above average experience within WMS systems. Blue Yonder experience is a plus

• Organization skills

• Initiative and leadership traits.

Physical Demands:

The physical demands and/or work environment described here are representative of those that must be met or will be encountered by the employee while performing the essential functions of this job.

• Ability to multitask and handle crisis situations in a calm and effective manner.

• Majority of the time spent at work will be in an office setting, sitting at a desk, and on the warehouse floor on occasion

• Sitting for long periods of time.

• Minor lifting of product.

• Occasional climbing, crouching, kneeling.

Work Environment:

The working conditions of this position reflect those of a standard office environment to include:

• Working in close proximity to others

• Working indoors

• Moderate to high noise levels

Travel: Less than 10% between nearby locations

EEO STATEMENT

Findlay Tall Timbers Distribution Center provides equal employment opportunity to all employees and applicants, without regard to race, color, religion, sex, age, national origin, citizenship status, disability, veteran status, genetic information or any other legally protected category.