What are the responsibilities and job description for the Senior Billing and Collections Clerk position at FTS, Inc.?
Key Responsibilities
- Own a portfolio of customer accounts, ensuring invoices are accurate and payments are processed on time
- Handle affiliate and intercompany invoicing within established deadlines; reconcile those accounts back to the GL
- Code manual invoices to the correct GL accounts for proper AR sub-ledger distribution
- Run intercompany payment processing through Excel
- Manage EDI invoicing for high-volume customer accounts
- Consolidate and validate billing data for large accounts; build and maintain supporting Excel files
- Proactively monitor accounts for delinquency, short pays, and delays
- Generate and distribute invoices and statements; track incoming payments and produce recurring reports
- Calculate and apply customer late fees
- Serve as the point of contact for customers on past due balances, resolving disputes, answering questions, and keeping account data current
- Reconcile account discrepancies and transaction variances; loop in appropriate internal stakeholders and escalate when needed
- Keep clean records on delinquent accounts and contribute to monthly AR review meetings
- Support sales and use tax research as needed
- Process credit card transactions
Education & Experience
- Associate's degree in Accounting, Finance, or related field; minimum 3 years of billing and collections experience or equivalent combination of both.
Skills & Knowledge
- Solid understanding of core accounting concepts, practices, and procedures
- Experience with SAP/S4HANA or comparable ERP platform
- Intermediate to advanced Excel skills
- Vertex sales tax software experience a plus
- Comfortable operating in a hybrid work environment
- Multinational corporate experience a plus
- Polished communicator, written and verbal, with the ability to engage across all levels of an organization
- High attention to detail