Collections Representative

We’re seeking a persistent, detail-oriented Collections Specialist to follow up on outstanding balances, resolve payment issues, and maintain positive customer relationships.

Responsibilities

• Contact customers by phone and email regarding past-due balances.
• Review account aging and prioritize collection efforts.
• Discuss payment arrangements and follow up on payment commitments.
• Research billing discrepancies and coordinate with internal teams to resolve issues.
• Maintain accurate records of collection activity and account updates.
• Escalate unresolved accounts as needed.

Qualifications

• Previous experience in collections, debt recovery, or accounts receivable.
• Strong communication, negotiation, and follow-up skills.
• Ability to handle difficult conversations professionally.
• Strong attention to detail and ability to manage multiple accounts.
• Proficiency in Microsoft Office and experience using account management systems.