What are the responsibilities and job description for the shift lead position at Froyo Investments?
Shift Lead – froYo
About froYo
At froYo, we're all about creating a fun, welcoming experience where customers swirl up their perfect cup, load up on toppings, and leave smiling. Our Shift Leads help make that happen by keeping shifts running smoothly, supporting the team, and making sure our guests get the best froYo experience in St. Louis.
Position Overview
The Shift Lead is responsible for supervising daily operations during assigned shifts. This includes supporting team members, assisting with training, handling customer needs, maintaining store standards, and ensuring policies and procedures are followed. The Shift Lead acts as the go-to person for both employees and guests whenever the Manager is not present.
Key Responsibilities
Lead the team during scheduled shifts, setting the tone for great service and efficiency.
Provide excellent customer service and step in to resolve guest concerns when needed.
Support training and coaching of team members on froYo processes, policies, and customer interaction.
Oversee store cleanliness, product quality, and machine/topping station presentation.
Clean and maintain soft serve machines, following company cleaning and safety procedures.
Handle cash management, register counts, and deposits in line with company policy.
Assign and monitor daily tasks to ensure smooth operations.
Enforce health, safety, and food handling standards.
Communicate effectively with the Manager about shift performance, issues, and team development.
Qualifications
Prior experience in food service, retail, or customer service preferred.
Leadership experience (team lead, shift manager, or similar role) is a plus.
Strong communication and problem-solving skills.
Ability to stay positive and keep the team motivated in a fast-paced environment.
Must be reliable, responsible, and able to handle closing or opening procedures.
Availability to work evenings, weekends, and holidays as needed.
Perks of Being a froYo Shift Lead
Competitive hourly pay plus tips.
Employee discount on froYo.
Fun, upbeat work environment.
Growth opportunities within the company.