What are the responsibilities and job description for the Operations Clerk III position at Frost?
Job Description
It's about taking care of people, our people.
Do others describe you as dependable and hardworking? Do you have a knack for paying attention to all the small details? Do you like working in a behind the scenes environment and have a goal-oriented mindset? If so, being an Operations Clerk III with Frost could be for you.
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.
Who You Are
As an Operations Clerk III with Frost, you will be responsible for investigating internal and external customer inquiries' regarding account totals and unposted items and adjusts accounts as required. In this role, you will serve as a mentor to less experienced clerks and provides leadership in the absence of a supervisor. Most importantly, this role is about providing top-quality service and keeping integrity, caring and excellence top of mind.
What You’ll Do
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
It's about taking care of people, our people.
Do others describe you as dependable and hardworking? Do you have a knack for paying attention to all the small details? Do you like working in a behind the scenes environment and have a goal-oriented mindset? If so, being an Operations Clerk III with Frost could be for you.
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.
Who You Are
As an Operations Clerk III with Frost, you will be responsible for investigating internal and external customer inquiries' regarding account totals and unposted items and adjusts accounts as required. In this role, you will serve as a mentor to less experienced clerks and provides leadership in the absence of a supervisor. Most importantly, this role is about providing top-quality service and keeping integrity, caring and excellence top of mind.
What You’ll Do
- Review and investigate exceptions assigned in a timely manner
- Determine the source and resolution of problems through examination of various documents and records
- Recommend improvements in procedures to prevent or minimize future problems
- Balances General Ledger accounts daily for department and audit purposes
- Always take action with Integrity, Caring and Excellence to achieve all-win outcomes
- Required Availability: Monday-Friday 4:00pm-1:00am
- Excellent written and verbal communication skills
- Strong organizational skills
- Flexible work schedule
- Proficient in Microsoft computer applications
- Ability to work in a team environment
- Item processing experience
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
- Medical, dental, vision, long-term disability, and life insurance
- 401(k) matching
- Generous holiday and paid time off schedule
- Tuition reimbursement
- Extensive health and wellness programs, including our Employee Assistance Program
- Referral bonus program more!