What are the responsibilities and job description for the Client Coordinator position at FrontStreet Facility Solutions, Inc?
Company Description FrontStreet Facility Solutions, Inc. is a leading facilities management and maintenance company focused on delivering tailored, cost-effective solutions that create lasting impressions for clients. The organization provides comprehensive facility services, including maintenance and repair, capital projects, nationwide rollouts, and retrofits across industries in the USA and Canada. Through a trusted network of over 30,000 vendors, FrontStreet supports customers ranging from medium-size enterprises to Fortune 500 companies with rapid, effective service delivery. Its holistic, single-source solutions help clients maintain exceptional brand experiences, backed by an experienced team of customer service representatives, project managers, site supervisors, retail consultants, architects, and subject matter experts. For more information, visit www.frontstreetfs.com.
Role Description The Client Coordinator is a full-time, on-site role based in Bohemia, NY, responsible for supporting clients and internal teams to ensure smooth delivery of facility services. This role involves serving as a primary point of contact for client inquiries, coordinating service requests, and tracking work orders from initiation through completion. The Client Coordinator will schedule and follow up with vendors, update service records, and monitor timelines to meet service level expectations. Daily tasks include maintaining accurate documentation, preparing status reports, and communicating project and maintenance updates to clients and stakeholders. The role also includes collaborating with project managers and customer service teams to resolve issues, improve processes, and contribute to a consistently high-quality client experience.
Qualifications
Role Description The Client Coordinator is a full-time, on-site role based in Bohemia, NY, responsible for supporting clients and internal teams to ensure smooth delivery of facility services. This role involves serving as a primary point of contact for client inquiries, coordinating service requests, and tracking work orders from initiation through completion. The Client Coordinator will schedule and follow up with vendors, update service records, and monitor timelines to meet service level expectations. Daily tasks include maintaining accurate documentation, preparing status reports, and communicating project and maintenance updates to clients and stakeholders. The role also includes collaborating with project managers and customer service teams to resolve issues, improve processes, and contribute to a consistently high-quality client experience.
Qualifications
- Candidates should possess strong Customer Service and Customer Satisfaction skills to effectively support client needs and resolve issues promptly.
- Candidates should possess excellent Communication and Customer Experience skills to maintain clear, professional interactions and foster long-term client relationships.
- Candidates should possess solid Organization Skills to manage multiple requests, prioritize tasks, and maintain accurate records in a fast-paced environment.
- Proficiency with standard office software (e.g., MS Office, CRM or service management platforms) is highly beneficial.
- Prior experience in facilities management, service coordination, or a related customer-facing role is preferred.
- Ability to work on-site in Bohemia, NY, collaborate with diverse teams, and adapt to changing client requirements.
- High school diploma required; an associate or bachelor’s degree in business, communications, or a related field is a plus.