What are the responsibilities and job description for the Front Desk Receptionist position at Frontline Source Group - Nationwide Staffing & Executive Search?
Front Desk Receptionist
Our client located in Atlanta, GA is in need of a Front Desk Receptionist. This is a 2-3 month contract need, onsite averaging 32 hours per week with occasional help on Fridays.
Company Profile
Family Services Organization
Front Desk Receptionist Role:
The Front Desk Receptionist serves as the first point of contact families entering the facility.
Will manage the secured front desk area, assist with client check in, support families during appointments, maintain a calm and welcoming environment, and provide light clerical support as needed.
Monitor secured front entrance and verify appointments prior to allowing entry into the building
Welcome and check in clients and visitors upon arrival
Provide intake paperwork and assist families with the check in process
Notify therapists, forensic interviewers, and advocates when clients arrive
Maintain a calm, safe, and welcoming waiting room environment for children and families
Offer support items such as toys, television, bottled water, or quiet activities for children while waiting
Occasionally assist with supervising children in the waiting area when parents or guardians are temporarily meeting with staff
Answer and transfer incoming phone calls appropriately
Perform light clerical duties including scanning, filing, copying, organizing paperwork, and administrative support tasks
Maintain front desk and waiting room organization throughout the day
Assist with basic office closing and tidying procedures as needed
Utilize Microsoft Outlook and internal systems for scheduling awareness and communication
Additional proprietary systems and databases will be trained onsite
Front Desk Receptionist Background Profile:
Prior receptionist, front desk, administrative assistant, customer service, or client coordination experience preferred
Experience supporting healthcare, counseling, nonprofit, social services, education, pediatric, or family focused environments highly preferred
Strong interpersonal and communication skills
Comfortable interacting with children and families in sensitive or emotionally difficult situations
Ability to maintain professionalism, confidentiality, and neutrality at all times
Dependable and organized with strong attention to detail
Comfortable working independently at the front desk after training
Basic computer proficiency including Microsoft Outlook and Windows systems
Ability to multitask and adapt to changing appointment schedules and office activity levels
Comfortable performing light clerical and administrative support duties during downtime
Ability to remain calm, compassionate, and emotionally mature in a trauma informed environment
Additional DHS/GBI background screening and fingerprinting process required due to the nature of the organization’s work
Candidates must be comfortable working with children ages approximately 5–17 and their families