What are the responsibilities and job description for the Customer Service Representative position at Frontline Source Group - Nationwide Staffing & Executive Search?
Our client in Dallas, Texas has an immediate opening for a Customer Service Representative on a contract to hire basis.
Company Profile:
Environmental Services
In business over 20 years
Fully In Office
Customer Service Representative Role:
The Customer Service Representative will be responsible for managing customer inquiries proactively finding solutions and ensuring overall customer satisfaction.
Respond to customer inquiries via phone and email maintaining professionalism and efficiency.
Identify customer concerns evaluate their needs and provide the most suitable resolutions.
Act quickly to resolve issues while keeping customers updated throughout the process.
Record interactions and solutions in the CRM system for accurate tracking.
Collaborate with internal and external teams to ensure smooth service delivery and problem resolution.
Utilize strong problem-solving skills to address challenges independently escalating when necessary.
Generate reports and monitor cases to ensure timely follow-ups and complete customer satisfaction.
Assist field employees as needed including managing logistics shipping materials and supplies to stores and drivers.
Customer Service Representative Profile
High school diploma or equivalent
2-3 years of proven customer support experience
Strong problem-solving skills with a figure it out mindset.
Ability to work independently and take initiative.
Strong phone and email communication skills with active listening and clear problem resolution.
Familiarity with CRM systems ServiceChannel experience is a plus.
Ability to adapt to different customer communication styles and de-escalate tense situations.
Excellent multitasking prioritization and time-management skills.
Working knowledge of Microsoft Excel and ability to quickly learn new software.
Bilingual a plus
Features and Benefits while On Contract:
We go beyond the basic staffing agency offerings! Opportunity to participate in a comprehensive benefit plan, Paid Time Off on an accrual basis and weekly direct deposit.
Features and Benefits of Client:
Medical
Dental
Vision
PTO