Customer Relationship Management Administrator

Experienced in Microsoft Dynamics 365 CRM? This newly created Direct Hire role in Irving, Texas offers the opportunity to support and improve business processes through technology. Apply now!

Company Profile:

Our client is a growing organization investing in technology, process improvement, and operational excellence. This newly created role offers the opportunity to help build and support a Microsoft Dynamics 365 CRM environment that impacts multiple business teams across the organization.

CRM Administrator Role:

As the CRM Administrator, you will serve as the internal subject matter expert for Microsoft Dynamics 365 CRM and related Microsoft platforms. This is not simply a back-end administrative role the CRM Administrator will work closely with sales and operational teams to drive adoption, improve workflows, and support business performance through technology.

The ideal CRM Administrator will combine strong technical configuration skills with excellent communication and stakeholder support abilities.

Administer and maintain Microsoft Dynamics 365 CRM across multiple business functions

Configure entities, forms, fields, dashboards, workflows, business rules, and views

Manage CRM users, permissions, security roles, environments, and system settings

Provide hands-on support and troubleshooting for CRM users across departments

Build and maintain dashboards and reporting for leadership visibility and performance tracking

Support CRM integrations with ERP systems including IntelliDealer and Dynamics Customer Insights

Partner with business stakeholders, IT teams, and external vendors on CRM initiatives

Drive CRM adoption, user engagement, and process consistency throughout the organization

Monitor data quality, system integrity, duplication management, and reporting accuracy

Document CRM configurations, enhancements, processes, and platform updates

Stay current on Microsoft Dynamics 365, Microsoft 365, and Power Platform best practices

Support continuous improvement initiatives and long-term CRM platform development

CRM Administrator Background Profile:

3–6 years of hands-on Microsoft Dynamics 365 CRM administration experience required

Strong preference for candidates with CRM implementation or platform rollout experience

Experience configuring forms, views, workflows, security roles, dashboards, and automations

Strong knowledge of Microsoft 365, Power Platform, Excel, and CRM data management

Experience supporting CRM integrations with ERP or marketing platforms preferred

Ability to translate business requirements into practical CRM configurations

Strong communication skills with the ability to support both technical and non-technical users

Bachelor’s degree in Information Technology, Information Systems, Business, or related field preferred; equivalent experience considered

Features and Benefits:

Direct hire opportunity with long-term growth potential

Newly created role with strong visibility and impact across the organization

Opportunity to help shape and build the CRM environment from the ground up

Highly collaborative and interactive work environment

Exposure to cross-functional business operations and leadership teams

Medical, dental, and vision benefits

Paid time off and company holidays