What are the responsibilities and job description for the Customer Service Representative position at Frontline Road Safety Group?
Interstate Companies, a Frontline Company
At Interstate, our mission is to deliver high-quality, cost-effective projects on schedule. We value the importance of our relationships and will continue to remain fair and true in our dealings with all employees, clients, vendors, and partners. Our clients count on our dependability, drive, and integrity. We take great pride in our capabilities and strive to maintain the highest level of professionalism.
POSITION DESCRIPTION
Responsible for managing customer relationships via phone calls. Generates positive relationships with current and previous customers. Responsible for incoming and outgoing telephone calls ensuring customer satisfaction and successfully making transactions. Actively engages with all departments to ensure accuracy in sales orders and ongoing customer satisfaction.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide high level of customer service to all walk-in and phone customers. Provide customers with solutions for any aspect of their jobs requiring parking lot or traffic control needs. Persuasively and professionally sell optional services, rentals, traffic control set up, and traffic control plans.
Prepares and presents proposals to sell services that address customer needs; prepares forms or agreements, closes transactions, and secures sales in a timely and efficient manner.
Work closely with warehouse manager and warehouse staff to fill customer orders as efficiently as possible.
Accepts incoming request from avenues through social media.
Calculates and quotes prices or communicates with internal departments to obtain quotes and assistance in meeting customers’ needs
Manage outbound telephone calls with current and previous customers.
Achieve maximum sales profitability by evaluating customer purchase history and current market value. Maintains records of all contacts and results.
Maintains weekly sales, call reports, follow-up action plans, and works with manager to set personal sales goals.
JOB REQUIREMENTS
2 years of customer service experience - Preferred: Sales or business-related field
Ability to multitask and manage time effectively to ensure that all customer needs are satisfied
Possessing customer orientation and ability to adapt/respond to different types of personalities
Adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
Possessing the trait of being reliable, dependable, and responsible to fulfill obligations
Strong phone contact ability and active listening skills to understand and execute on client needs
High level of energy and positive representation of the company
WORKING ENVIRONMENT
Interstate is located in Layton, UT.
Interstate Companies, a Frontline, LLC company, makes recruitment, employment, promotional and all other Human Resource decisions without regard to age (40 and older), race(including traits historically associated with race, which includes hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws.
This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.