What are the responsibilities and job description for the CAT Claims Specialist position at Frontline Insurance?
Catastrophe Claims Specialist
Remote
At Frontline Insurance, we are on a mission to Make Things Better, and our
Catastrophe Claims Specialist plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Catastrophe Property Claims Adjuster, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our Catastrophe Claims Specialist enjoy robust benefits:
- Remote work schedule!
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous 9% match
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Catastrophe Claims Specialist:
- Investigate and verify loss details to determine coverage under the policy.
- Manage the full claims process, including fact-gathering, policy analysis, coverage recommendations, and issuing payments within authority.
- Coordinate property inspections and maintain consistent communication with insureds throughout the claim lifecycle.
- Determine appropriate investigative steps and engage external experts when necessary.
- Review claim documentation to establish facts and make timely decisions.
- Maintain thorough documentation of all claim activities and communications.
- Monitor and respond promptly to emails, calls, and inquiries.
- Establish and update reserves based on claim developments.
- Communicate clearly with all parties involved—insureds, adjusters, attorneys, and contractors—to provide updates and resolve inquiries.
- Submit timely reserve and payment approvals and escalate for management review as needed.
- Draft Reservation of Rights or denial letters, subject to managerial approval.
- Identify claims suitable for mediation or appraisal and initiate alternative dispute resolution processes.
- Attend mediations and leverage negotiation skills to resolve disputed claims.
- Oversee the appraisal process to ensure timely and effective resolution.
What we are looking for as a Catastrophe Property Claims Adjuster:
- Bachelor’s degree in related field preferred
- Minimum of 3 years of experience in Property & Casualty Insurance or equivalent of combination of education and experience
- Maintain a Florida 620/720 License; ability to obtain Alabama, North Carolina, South Carolina, Virginia, and Georgia licenses within 90 days of hire
- Proficient in Microsoft programs
Why work for Frontline Insurance?
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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