Job Summary: Patient Consult/Implant Coordinator

The Treatment Coordinator’s role is integral to practice success and is considered a sales position.  The TC will be responsible for ensuring patients receive a correct treatment plan as diagnosed by the doctor, provide financial alternatives, assist the patient in removing any barriers to treatment, and assisting the doctor with closing the patient’s case.

Duties/Responsibilities:

• Maintain a high understanding of the practice’s lead-to-sales process.
• Nurture leads and opportunities as defined by the lead to sales process training.
• Partner with Marketing Manager on marketing campaigns and follow up on targeted leads from campaigns.
• Assist with content creation for marketing platforms as requested (patient testimonials)
• Present (or compliment the doctor’s presentation) of comprehensive plan to patients from the consult or initial examination.
• Provide financial alternatives and assist with 3rd party financing.
• Coordinate patient’s care, necessary appointments, and team member hand offs.
• Track case acceptance, money collected and report daily/weekly.
• Track and follow up with all patients who have unscheduled treatment.
• Use practice management and other pertinent software accurately, by entering correct data into systems to ensure patient’s care is precisely documented.
• Maintain individual and practice statistics (KPI-Key Practice Indicators) as assigned.
• Perform other duties as required.

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Superior interpersonal and customer service skills
• Has empathy for others and high emotional intelligence
• Is self-motivated and driven
• Has a professional and confident demeanor
• Maintains excellent organizational skills
• Adaptable and open to learn

Education and Experience

• Highschool diploma required, higher education preferred.
• 2 years of prior sales experience
• 3 years in customer service or related field
• Healthcare experience preferred, but not required
• Fluent in English required and Spanish as second language is a plus.

Physical Requirements

• Ability to withstand prolonged periods of sitting at a desk, using a phone, and working at a computer.
• Ability to move within the office as needed for meetings, access office equipment, and escort patients to treatment areas.
• Ability to lift to 0-15 pounds if necessary.

Company Benefits

Comprehensive benefit package including competitive wages, health insurance, 401K, PTO accrual, and paid holidays.