What are the responsibilities and job description for the Services Coordinator - Full Time - Wise County position at Frontier Health?
JOB TITLE: Services Coordinator
SUMMARY:
Responsible for supervision, management, and operation of the programs and services at specific sites.
EDUCATION AND EXPERIENCE:
Education: Master’s degree in mental health and/or social service-related field required.
Licensure: Must possess or obtain highest level of licensure applicable to degree.
Certification: Must possess or obtain highest level of certification applicable to degree.
Experience: Experience in mental health related field and/or intellectual disabilities preferred. Experience in leadership and supervision preferred.
Knowledge/Skills: Ability to maintain composure in difficult situations. Verbal/written communication skills.
EQUIPMENT: Computer, fax, copier and any other equipment required to perform the functions of the position.
SUPERVISORY RESPONSIBLILITIES:
1. Selects, trains, disciplines and evaluates performance of employees.
2. Recommends pay adjustments for employees.
3. Organizes and schedules employee work activities.
4. Maintains a safe work environment by identifying and correcting potentially unsafe conditions and work practices.
5. Maintains a positive working climate within and across departmental functions.
6. Assist staff concerning clinical procedures and evaluation. -Ensures that utilization and review of records is completed according to policy
MAJOR DUTIES AND RESPONSIBILITIES:
1. Assures ongoing development, implementation, and successful operation of program services in compliance with applicable CARF, state licensure, state contract, health and safety, and other agency policies and procedures.
-Operates services according to licensure, accreditation and/or grant requirements
2. May provide direct services to individuals and families.
3. Responds calmly and appropriately in crisis situations, implementing effective therapeutic interventions and strategies.
4. Remains current in knowledge of community agencies and resources, both internally and externally, and how to access resources in order to provide information, referrals, and a seamless system of care for individuals served by the program.
5. In coordination with Site Director, monitors the maintenance needs of center facilities.
6. Monitors the financial status of program services and reviews financial reports to assure accuracy.
-Must obtain preapproval for all program purchases as identified by policy
7. Keeps the respective Division Director apprised of both potential problem areas and outstanding performance.
-Identify areas of concern/need to Division Director
8. Provide initial and ongoing departmental orientation to new employees.
9. Attend and participate in regularly scheduled staff meetings and in-services and individual program planning staffings as needed.
10. All other duties as assigned.
PERFORMANCE RESPONSIBILITIES:
Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:
1. Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership. -Engages service team in the development and implementation of the strategic plan
2. Exercise necessary cost control measures.
3. Maintain positive internal and external customer service relationships.
4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
5. Plan and organize work effectively and ensure its completion.
6. Demonstrate reliability by arriving to work on time and utilizing effective time management.
7. Meet all productivity requirements. -Ensures that the team/site meets the established productivity standards
8. Demonstrate team behavior and must be willing to promote a team-oriented environment.
9. Represent the organization professionally at all times.
10. Demonstrate initiative and strive to continually improve processes and relationships.
11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards