Clinic Administrator

Description

Job Summary  

The Clinic Administrator oversees the patient experience at the responsible clinic, ensuring that every patient interaction reflects the mission, vision, and values of Frontera Healthcare. By aligning operational excellence with empathy, this role diligently focuses upon improving experience, enhancing trust, strengthening reputation, and enabling financial sustainability across the organization. 

Duties and Responsibilities 

• Drive a patient-centric approach at the clinic which consistently produces outstanding results that highly exceed the expectations of patients. 
• Create a culture of passion for exemplary patient experience by diligently raising both expectations and the commitment across the organization in aligning to best practices and high standards. 
• Recruit, train, mentor, inspire, and motivate team members to build a high-performing, service-oriented team. 
• Act as a change agent, challenging the status quo, promoting innovation, and fostering a culture of continuous improvement. 
• Embrace and cultivate Lean culture, methodologies, and tools to improve process efficiency, reduce waste, and increase quality. 
• Conduct value stream mapping to analyze patient journeys in identifying potential pain points and opportunities for improvement. 
• Mitigate ambiguity and drive clarity through a process-driven approach built upon the continuous identification of best practices. 
• Collaborate with Information Services team members to develop effective electronic workflows and dashboards. 
• Enable data-driven insights to guide decision making in alignment with tactical and strategic objectives.  
• Conduct thorough root-cause analysis to develop and administer containment actions as needed while diligently ensuring permanent corrective actions are fully and effectively implemented. 
• Act as a highly responsible leader in enabling efficiency while managing resources judiciously.  
• Support community engagement and outreach efforts for improving access to services in alignment with superior healthcare outcomes throughout our communities. 
• Collaborate with internal and external partners in serving the best interests of patients, team members, the community, and the organization.  
• Collaborate with team members to ensure cohesive messaging and alignment with organizational priorities. 
• Lead team members to develop and maintain the Quality Manual to include procedures, work instructions, and forms to ensure consistency across the administrative clinic operations. 
• Act as a technology super user at the clinic, leading both direct report reports and clinical team members in adopting and embracing technology. 
• Prioritize work to achieve maximum results in a timely manner. 
• Uphold FHN’s mission, vision, and values in all professional activities. 
• Perform other duties as assigned.  

Requirements

Skills, Knowledge, Credentials, and Experience 

Required: 

• Strong attention to detail and unwavering commitment to continuous improvement. 
• Strong analytical skills and ability to derive and translate insights from data into actionable items.  
• Strong project management skills with the ability to handle multiple initiatives simultaneously. 
• Strong organizational skills. 
• Excellent interpersonal and relationship-building skills. 
• Excellent oral and written communication skills. 
• Ability to effectively navigate ambiguity while working to drive clarity. 
• Ability to define business requirements for development of technology and data solutions. 
• Ability to efficiently and effectively overcome obstacles through diligence, creativity, leveraging resources, etc. 
• Extremely high level of professionalism regarding confidential and private information. 
• Highly proficient skills in Microsoft Excel. 
• Bachelor’s degree in business, communications, or a related field OR significant experience within a role(s) of responsibility that translates to similar skills and knowledge.  

Preferred: 

• Expert-level or advanced skills in Microsoft Excel. 
• Experience with business intelligence platforms. 
• Experience with Lean, Six Sigma, or other performance improvement methodologies. 
• Certified Customer Experience Professional (CCXP) designation or similar credential. 
• Graduate degree in business, communications, or a related field.