Builder Solutions Specialist

Overview

frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com.

Responsibilities

Summary: This Builder Solutions Specialist position markets all available new home product and services to home builders in a specified geographical area.  This includes existing products and services as well as future potential products and services.

Responsibilities:

• Uses professional selling skills to acquire new, meaningful (high volume and/or high revenue) business. This role is focused on new business development through prospecting and face-to-face contact in their geographical area.
• Services existing accounts in their territory through personal contacts and other communication methods.
• Provides onboarding and training, as needed, to new and existing customers accompanied with the appropriate materials.
• Demonstrates a thorough understanding of the unique value proposition of the products and services available through 2-10 HBW.
• Develops working relationships with key representatives of HomeAid, Zonda, Home Builder Associations (HBAs) and Building Industry Associations (BIAs) in their established areas.
• Communicates with their immediate supervisor and other company representatives their ongoing sales and service needs daily or on an as-needed basis.
• Understands and minimizes costs within established sales budget for their territory.
• Attends company sponsored regional and national education and training meetings.
• Monitors and is knowledgeable of local, regional and national industry topics.
• Attends, organizes and staffs local, regional, and national industry trade exhibits and fairs as required to promote the company's products and services.
• May assume other duties as applied.

Qualifications

Required Skills:

·         Effective problem-solving skills to help resolve customer complaints or needs

·         Proven verbal and written communication skills to communicate product ideas to clients

·         Up-to-date understanding of the industry’s consumer behavior

·         Proficient customer service and interpersonal skills for dealing with different types of customers and clients

·         Effective analytical skills for analyzing client data

·         Time management and multitasking skills to handle multiple tasks and clients at once

·         Results driven, persuasive with strong negotiation skills

·         Strong organizational skills and attention to detail

Preferred Skills:

• Enthusiastic self-starter with a high degree of self-confidence and motivation

• Dedication to professionalism and providing outstanding internal and external customer service

• Passion for sales and accountable to results

Physical Role Requirements:

Be seated at a computer intermittently for up to eight hours a day.  Move up to 15 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  Sitting for long periods of time while using office equipment such as computers and phones.  Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. 

Minimum Education, Licensure and Professional Certification requirements: High school diploma or equivalent required, Bachelor’s degree preferred; Property and Casualty Insurance License is required to be obtained within first year of employment.  

Minimum Experience required: 5 years of experience required and proven results in sales capacity, some experience in home warranty and/or real estate industry preferred

Travel: Willingness and ability to travel to multiple locations using various modes of transportation for 80% of the workweek