What are the responsibilities and job description for the Emerging Technology Operations Manager position at Front Porch Communities & Services?
Support Services
Full Time/Mon-Fri / 9:00am - 5:00pm
Pay Range: $162,000 - $175,000
The Emerging Technology Operations Manager is responsible for overseeing a team of project managers and their emerging technology initiatives, ensuring efficient delivery of solutions and high customer satisfaction.
Essential Functions
The duties listed below are considered essential to the successful performance of this position, as defined by Front Porch.
Additional responsibilities may be assigned in the future and may also be considered essential to the role:
Decision Making & Organization Skills:
Productivity
#ZR
Essential/Preferred
EDUCATION OR EQUIVALENT QUALIFICATIONS
Type
Specialization
Essential
Equivalent Experience instead of Education
Bachelor’s Degree
Business, Computer Science,
Computer Systems Technology
Engineering, or Information Systems.
Associates Degree/Two years of College plus Two years of related work experience or Four years of related work experience
Preferred
Master’s Degree
Business, Computer Science,
Computer Systems Technology
Engineering, or Information Systems.
Full Time/Mon-Fri / 9:00am - 5:00pm
Pay Range: $162,000 - $175,000
The Emerging Technology Operations Manager is responsible for overseeing a team of project managers and their emerging technology initiatives, ensuring efficient delivery of solutions and high customer satisfaction.
Essential Functions
The duties listed below are considered essential to the successful performance of this position, as defined by Front Porch.
Additional responsibilities may be assigned in the future and may also be considered essential to the role:
- Assist in design and, upon approval, execute a long-term technology roadmap that aligns the organization’s mission, goals and values.
- Manage the day-to-day operations of the Emerging Technology team, overseeing their collective projects to ensure customer satisfaction and alignment with strategic objectives by t ranslating strategic objectives into actionable project plans, managing schedules, and cultivating a high-performing team.
- Provide detailed project updates, timelines, resource coordination, and guidance to team members, and escalate significant issues with proposed solutions as appropriate.
- Maintain robust cybersecurity protocols and ensure compliance with data privacy regulations for all emerging technology initiatives.
- Supervise the provision of Tier 3 support for operationalized solutions and in-service the Technical Operations Tier 1 and Tier 2 teams for support and maintenance to ensure effective customer support.
- Ensure effective backup, disaster recovery, and business continuity plans are in place and regularly reviewed and maintained.
- Oversee the team's responsibilities in analyzing requirements, researching solutions, supporting the Request For Proposal (RFP)/selection processes, and developing, implementing, and documenting technical solutions ensuring all deliverables meet ETECH (needs to be defined before acronym is used) standards of quality and integrity.
- Collaborate cross-functionally with business leaders, internal experts, external vendors and other IT teams to integrate knowledge and ensure solutions meet project requirements and Service Level Agreements (SLAs).
- Frequent travel (approximately 30%-40%) may be required within California to Front Porch locations to support in-person implementation, training, and services as needed by the team.
- Perform all other related duties as assigned.
Decision Making & Organization Skills:
- Demonstrate a high level of accuracy, even under pressure.
- Excellent organizational skills.
- Ability to perform work independently with minimal supervision.
- Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
- Effective oral and written communication skills appropriate to the audience's needs.
- Ability to develop and deliver effective presentations live via online or virtual mediums.
- Excellent collaboration and team-building skills.
- Effective conflict management skills.
- Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction, problem identification, and resolution.
- Demonstrate project management skills.
- Demonstrate planning and project oversight/management skills.
- Demonstrate skills in project plan design and implementation, directing projects, coordinating the work of operational teams, and managing project budgets.
- Effectively manage project deadlines and escalate issues as appropriate.
- Ability to analyze business and technical requirements, recommend appropriate solutions, and lead their successful implementation.
- Skilled in developing, managing, and maintaining comprehensive technical and end-user documentation to support solutions and ensure knowledge transfer.
- Demonstrate skills with web development, script writing, database management, SQL reporting services,
Productivity
- Demonstrated time management and priority-setting skills.
- Ability to simultaneously handle multiple priorities.
- Ability to work in a fast-paced, dynamic environment.
- Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.
- Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound
#ZR
Essential/Preferred
EDUCATION OR EQUIVALENT QUALIFICATIONS
Type
Specialization
Essential
Equivalent Experience instead of Education
Bachelor’s Degree
Business, Computer Science,
Computer Systems Technology
Engineering, or Information Systems.
Associates Degree/Two years of College plus Two years of related work experience or Four years of related work experience
Preferred
Master’s Degree
Business, Computer Science,
Computer Systems Technology
Engineering, or Information Systems.
Salary : $162,000 - $175,000