What are the responsibilities and job description for the Patient Service Navigator position at Froedtert South, Inc.?
Patient Service Navigator Responsibilities:
The Patient Service Navigator works in conjunction with the providers and clinic staff to take care of the clinic and patients' referral and administrative needs.
- Manage/schedules referral appointments for patients at the time of visit for specialists, therapy and diagnostic testing.
- Provides f/u to patients for referral appointments.
- Answer multiple phone lines.
- Process phone calls, mail, emails and fax requests from patients, providers, other departments/clinics, external organizations.
- Conduct appropriate follow-up with patients via phone or mail.
- Communicate applicable messages to clinic staff.
- Register and schedule patients for appointments maximizing the provider's schedule.
- Verify insurance coverage and obtain appropriate insurance referrals and authorizations.
- Check in/outpatients.
- Entering and updating patient data into system programs accurately.
- Collecting, processing, and recording payments.
- Providing accurate and complete information to the billing office.
Patient Service Navigator Requirements:
- High School or Equivalent (GED)
- 1 year
- Possess a pleasant and professional attitude and appearance.
- Demonstrate exceptional customer service behavior.
- Display excellent face-to-face, telephone, and written communication skills.
- Have comprehensive keyboard skills and computer knowledge.
- Demonstrate proficiency in multi-tasking, time management, organization, attention to detail, quality, independent problem solving, and critical thinking.
- Flexible with work schedule, reliable, and a team player.
Salary Range: $17.00 to $26.00/hr (based on experience)
- Night and evening shift differential
- Lead differential
Benefits:
- Medical, dental and vision benefits available
- 403(b) company match available
- Tuition reimbursement
- Employee discount program
- Competitive PTO
Salary : $17 - $26