Restaurant Managers

Key Responsibilities

Responsibilities and essential job functions include, but are not limited to:

• Demonstrate a calm, professional demeanor during high-volume periods or unusual situations
• Promote a “customer comes first” attitude by training employees and holding them accountable for providing excellent customer service
• Lead and support the implementation of company programs, procedures, and expectations
• Develop action plans and directly motivate, coach, and instruct the store team
• Plan, communicate, delegate, and follow up on responsibilities to ensure smooth store operations
• Monitor and manage store staffing levels
• Communicate clearly, professionally, and accurately with employees, customers, and ownership
• Solicit and respond to customer feedback to better understand customer needs
• Actively manage employees through performance feedback, coaching, accountability, and goal setting
• Help maintain consistent product quality, cleanliness, efficiency, and overall store standards
• Support team development by coaching, mentoring, and training employees

Required Knowledge, Skills, and Abilities

• Ability to manage effectively in a fast-paced environment
• Strong interpersonal and communication skills
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Team-building skills
• Strong leadership skills with the ability to coach and mentor others
• Ability to plan, prioritize, and manage workload
• Ability to handle confidential and sensitive information professionally

Qualifications and Requirements

• 3–5 years of proven management experience in the food service industry or a leadership role in a related industry preferred
• Must have reliable transportation
• Must be at least 21 years of age
• Must be able to work all shifts, including days, nights, weekends, and holidays during the March through November operating season
• Must be available throughout the March through November operating season
• Compensation is spread out over 12 months, despite the store operating seasonally from March through November

Physical Requirements

This position requires the ability to perform the following duties safely:

• Constant standing and walking
• Occasional pushing, pulling, lifting, or carrying up to 50 lbs. independently
• Occasional ascending or descending ladders, stairs, or ramps
• Frequent use of computer, POS register, and fountain equipment
• Frequent and continual flexing or rotation of the wrists and spine
• Constant reaching, turning, and precision work around the fountain area
• Constant talking and communication with employees and customers
• Constant clarity of vision at near and/or far distances

Benefits for Full-Time Employees*

• Highly competitive compensation designed for long-term employment
• Compensation spread out over 12 months
• Health insurance reimbursement
• Matching 401(k)
• Employee discounts

*Benefits may be subject to eligibility requirements.