Operations Manager

Description

Position Title: Operations Manager 

Reports To: Program Director

Classification: Exempt 

Location: Washington, DC

Hours: Flexible schedule (Monday-Friday), between 7am-8pm, some evenings, holidays; rotating onsite hours of 12:00 pm to 8 pm or 1:00 pm to 9:00 pm one day per week; weekends may be required and participate in leadership on-call rotation. 

Our Core Values: Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say “Yes,”; Caring at the Core; Agents of Change; Support, Empowerment and Development; Building Relationships; and Integrity and Accountability.

Summary: The Brooks Program provides short-term housing services to families experiencing homelessness in the District of Columbia. The facility, located in Southeast DC, consists of 18 apartment-style units and operates under the Housing First model, emphasizing rapid placement into housing without preconditions. The program incorporates best practices to ensure that participants transition from short-term family housing to independent, permanent housing within 120 days. 

Responsibilities:

• Provide direct supervision to the residential staff and support to the residential team, including providing regular supervision, performance management, and coaching, /Note: direct reports work on all three shifts (8am-4pm; 4pm-12am; and 12am-8am)
• Creates and manages the monthly staffing schedule for residential aids and shift supervisors. 
• Create weekly curfew check logs for residential team curfew data entry
• Create and review monthly shift logs for the residential team
• Lead in the recruitment efforts and hiring process for residential staff.
• Oversee a building operations plan (BOP) and a facility management program ensuring compliance in all areas in relation to the DHS Human Care Agreement (HCA)
• Complete all annual performance review evaluations and performance management plans for direct reports
• Facilitate monthly team meetings for the residential staff
• Facilitate monthly shift supervision meetings 
• Provide monthly supervision with all direct reports
• Participant in an on-call rotation by providing support after normal business hours to staff as crises occur. This includes providing support via email, phone, or text and when necessary, coming onsite to provide shift coverage during the evenings, overnight and weekends. 
• Oversee residential staff completing and collecting weekly room inspections reports.
• Oversee residential staff completing Unusual Incident Reports
• Run National Sex Offender (NSO) registry checks for visitors of participants. 
• Monitors building (Operations) expenses in conjunction with relevant contract budgets. 
• Responsible for all maintenance of the security system and its components.
• Research and maintains current knowledge of educational and occupational training programs.
• Oversee the STFH site compliance with fire safety requirements, including completion of monthly fire drills across shifts, and maintain inspection records and other required documentation
• Ensure compliance with contractual requirements and develop processes and procedures that are communicated to all necessary parties.
• Oversee the research of prices and specification comparisons to find best equipment and supplies for the lowest cost and make recommendations for purchases.
• Coordinate all monthly, quarterly, semi-annual, and annual cleanings in accordance with the HCA (onsite Janitorial)
• Review and approve service invoices monthly and send them to Friendship Places CFO by the 5th of the month.
• Oversee and manage the building key system by assigning keys and key cards to the appropriate people. 
• Review security monthly schedule for submission to DHS.
• Oversee the building inventory systems for the program.
• Attend at least two required TCP training courses per month. 
• Perform all other duties as assigned.

 Essential Leadership Duties and Responsibilities

• Builds strong relationships with team members, creating a positive work environment, and fostering collaboration to motivate, inspire, and guide teams towards shared goals. 
• Define and communicate clear performance standards, goals, and expectations for all team members. 
• Handles disagreements and resolves conflicts constructively to maintain a positive work environment. 
• Adheres to and enforces company policies and procedures, as well as legal regulations related to employment. 
• Initiation and ongoing review of employee performance management plan. Track employee progress, assess performance against established standards, and provide regular feedback and performance reviews. 
• Demonstrates a commitment to continuous growth by actively seeking out and participating in professional development opportunities, training, and learning experiences to enhance leadership effectiveness and stay current on best practices.
• Always displays professionalism as a representative of Friendship Place.

Requirements

Education & Qualifications:

• Bachelor's degree in Facilities Management and Facilities Engineering. 
• In lieu of education requirement, candidates must have a minimum of two years of experience with facilities management or related qualifications and experience with project management, business management, or construction management. 
• Must demonstrate working knowledge of the principles and practices of project manager. 
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training.

Skills and Competencies:

• Strong work ethic, including integrity, honesty, professionalism, and accountability for actions. 
• Understanding of adult rehabilitation services and a person-centered approach
• Experience working with individuals experiencing chronic homelessness
• Experience with addictions, mental health, and co-occurring disorders
• Ability to work in a culturally diverse environment
• Ability to work as a team player
• Attendance/Punctuality (Consistently on time and ensures support coverage, as necessary.
• Must possess and be able to demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas, needs, and observations both verbally and in writing. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors, as well as to document interactions and incidents accurately, professionally, and in a timely manner.
• Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Strong organization skills and attention to detail with solid decision-making and problem-solving skills
• Ability to work well under pressure and prioritize tasks in a fast-paced dynamic environment
• Strong knowledge of human development, empowerment, and solution-focused principles
• Understanding of evidence-based practices in case management services, homeless services, trauma-informed care, Housing First, and recovery-oriented services.
• Experience with families, youth, and housing systems
• Proficient in Microsoft Programs (Word, Excel, PowerPoint, Outlook, etc.)
• Experience with Customer Assessment, Tracking and Case History (CATCH), and Homeless Management Information System (HMIS) is a plus.
• Integrity, tenacity, positive attitude, and mission-driven
• Strong commitment to mission, organizational core values, including racial equity, social justice, and cultural competency/sensitivity.
• Excellent Customer Service (Displays kindness and respect and meets service expectations; Upholds client confidentiality)
• Ability to create a familial and nurturing environment among staff and participants; experience with leading and motivating teams. 

Physical, Environmental Requirements and Working Conditions: The office is located in an apartment building and is exposed to conditions common to homes, including occasional biohazards (e.g., blood, tissue, human waste) and conflicts.

Employees must be able to sit for extended periods while performing repetitive tasks and in various positions. Some lifting may be required (up to 20-25 lbs.)

This role involves working closely with individuals who may be experiencing mental health or substance use challenges. At times, the work may involve exposure to emotionally sensitive or challenging situations. Employee must be compassionate, self-aware, and able to maintain healthy boundaries while supporting others in a respectful and trauma-informed way.

Background Checks: This position is considered Safety Sensitive according to DHS. The selected candidate will be required to pass a criminal history background check and/or fingerprinting, including FBI, and Metropolitan Police Clearance, CFSA, NSO, Employment and Education Verification, personal and professional references, TB test, and an initial and random UDS.

Direct Reports: 12 Staff

• Residential Aides
• Shift Supervisors

Indirect Reports: Subcontractors:

Janitorial, Security, Food Staff

Specific Requirements: Must have reliable transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.) and the employee must have a valid driver's license.

Other Details:

• Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.
• Compensation: The hiring pay range is between $69,325 - $75,654 annually. The starting annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and/or work experience. Please Note: The step system is set and not open to pay negotiation. 
• Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement, and flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more! (Benefits are pro-rated for part-time employees).
• COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with agency’s COVID-19 protocols and applicable law and guidance. This includes but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health.
• Location: Washington, DC
• Interview Process: Phone screening, panel style interview, final interview.
• Website: www.friendshipplace.org

Diversity & Equal Opportunity Statement: Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

How to Apply: Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/ 

Salary : $76,208 - $83,500