Case Management Supervisor

Description

Position Title: Case Manager Supervisor

Reports to: Division Director

Category: Full-Time, Exempt

Location: Washington, DC 20009

Schedule: Flexible schedule, Monday through Friday, 8 AM - 8 PM. Some evenings, holidays, and weekends may be required to support operations and respond to emergencies.

Wage Range:  $69,325.00 - $75,654.95 

About Us: Friendship Place is a nonprofit organization serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with community involvement. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults, and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. 

Summary: The position leads the case manager team in providing permanent supportive housing and intensive case management services to individuals experiencing homelessness or at risk of experiencing homelessness in DC using a Housing First Model. The Case Manager Supervisor will supervise the Neighbors First Individuals (NFI) Case Management Team, provide staff training, and ensure adherence to all program policies and procedures. The Case Manager Supervisor helps ensure that homeless families maintain housing and rebuild their lives relying on their own strengths, using wraparound resources in a holistic, participant-driven process. The Case Manager Supervisor collaborates with partnering agencies to ensure stabilization and self-sufficiency of all program participants.

Responsibilities:

• In collaboration with other members of the NFI management team, provide overall supervision, training, instructive mentorship, and coaching to staff.
• Facilitate weekly individual staff supervision for case managers
• Provide field-based supervision to NFI case managers, as needed
• In addition to individual clinical supervision, act as the direct supervisor of assigned staff, this includes performance management, managing schedules, onboarding, and off-boarding
• Operating from an equity framework, ensure trauma-informed best practices and participant-centeredness are implemented by program staff.
• Conduct face-to-face contacts with PSH individuals as needed, including completion of outreach, engagement, and intake services
• Facilitate and attend weekly meetings, including staff meetings, case conferences, NFI management team meetings, etc.
• Support the development, implementation, and management of NFI program policies and procedures, in collaboration with other NFI management team members
• Support administrative program management responsibilities for the team, including monthly and quarterly reports, program evaluation, and other administrative tasks as assigned
• Ensure the integrity and timeliness of all documentation, including participant interactions, biopsychosocial, service plans, UIRs, and other clinical documentation in OTCO
• Model and ensure ethical service delivery as well as organizational/program/practice compliance as outlined by Friendship Place, DHS, and professional licensing boards
• Participate in multidisciplinary and contract meetings (DHS monthly provider meetings, monthly 1-1 monitoring meetings, etc.)
• Ensure an effective collaboration with external agencies and stakeholders providing services to individuals, including community agencies, government agencies, etc
• Demonstrate empathy and flexibility in responding to participants’ needs and requests
• Ensure services are accessible and offered to participants as needed by public, private, or community partners (physical health care, mental health care, substance abuse/recovery services, education/life skills, legal services)
• Determine and manage case load assignments
• Serve as the clinical lead for crisis stabilization and safety planning while ensuring timely referrals to needed external crisis service providers (DBH/Mobile Crisis, Adult Protective Services, Domestic Violence, MPD/Crisis Intervention Officer, etc).
• Collaborate professionally with external agencies and stakeholders, providing services to participants within the constraints of HIPAA, to further the goals identified by program participants.
• Support monthly billing and invoicing
• Provide case management support to a small caseload of participants, as needed
• Perform all other duties as assigned

Essential Leadership Duties and Responsibilities

• Builds strong relationships with team members, creating a positive work environment, and fostering collaboration to motivate, inspire, and guide teams towards shared goals. 
• Define and communicate clear performance standards, goals, and expectations for all team members. 
• Handles disagreements and resolves conflicts constructively to maintain a positive work environment. 
• Adheres to and enforces company policies and procedures, as well as applicable employment laws. 
• Initiation and ongoing review of employee performance management plan. Track employee progress, assess performance against established standards, and provide regular feedback and performance reviews. 
• Exhibits strong intra- and interpersonal communication skills, with the ability to communicate professionally, respectfully, and effectively both in writing and verbally.
• Demonstrates a commitment to continuous growth by actively seeking out and participating in professional development opportunities, training, and learning experiences to enhance leadership effectiveness and stay current on best practices.
• Always displays professionalism as a representative of Friendship Place.

Requirements

Requirements

Background & Qualifications:

• Must have a minimum of a Master’s Degree in Social Work, Mental Health Counseling, or related field from an accredited College or University
• Minimum of two years of experience in case management, mental health services, and direct service delivery
• At least 1-year supervisory experience or verified leadership experience (required)
• DC licensure (LGSW, LPC, LCPC, LICSW) Preferred 
• 2 years of clinical supervisory experience, strongly preferred
• Experience with program management and providing supervision to staff
• Understanding and/or experience working with families experiencing homelessness, addiction, mental illness, and trauma
• Experience and understanding of adult rehabilitation services
• Understanding of the Housing First Model and Harm Reduction
• Strong written, verbal, clinical, and crisis management skills
• Ability to work in a culturally diverse, fast-paced environment
• Strong commitment to mission, organizational core values, including racial equity and social justice
• Ability to work as a team player
• Demonstrated understanding of trauma and intersectionality
• Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module.  Friendship Place will provide First Aid/CPR/AED training

Physical and Environmental Requirements: 80% of the time in an office setting and up to 20% traveling via car or in the field. Includes visits to various environments such as shelters, day programs, other government agencies, and participants’ homes. Supervision and oversight of staff on call, which may include being available by phone 24 hours a day when scheduled. Infrequent evening or weekend hours (agency events).  Must be able to lift up to 25 lbs.

Background Checks: This position is classified as Protective Sensitive under DHS. The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background check and fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, Tuberculosis Test, and Driving Record check (for positions transporting participants). Reference checks and verification of current and or previous employment are required.

Direct Reports: Case Managers

Indirect Reports: None

Specific Requirements: Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.). Employee must be able to provide a valid driver's license and a copy of auto insurance.

Other Details:

Application Deadline: This job is open until filled or until the hiring manager determines they can no longer accept applications.

Compensation: The hiring pay range is between $69,325.00 - $75,654.95 annually, depending on licensure. Depending on the position, the starting hourly pay rate or annual salary is based on a step system. A candidate’s starting pay determination is made based on meeting the basic position requirements and current completed education, credentials, and/or work experience.

Please Note: The step system is set and not open to pay negotiation.

Benefits: We offer an excellent benefits package including low-cost health insurance, health reimbursement and flexible spending accounts, employer-paid dental, vision, short and long-term disability, life insurance, 403B defined contribution plan matching, employee assistance programs, professional development, employee resource groups, 14 paid holidays, 15 days of vacation and 10 days of sick leave during 1st year of employment, and much more!?(Benefits are pro-rated for part-time employees).

COVID-19: All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with the agency’s COVID-19 protocols and applicable law and guidance. This includes but is not limited to wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by a health provider under CDC, state, and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent change, Friendship Place reserves the right to amend or cancel this policy at any time, in its sole discretion, consistent with applicable law, CDC guidelines, and the DC Department of Health.

Interview Process: Phone screening, Panel-style interview, and Final Interview

Website: www.friendshipplace.org

Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law.

Reasonable Accommodation Statement: Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.

How to Apply: Interested applicants should apply via the organizational website unless otherwise directed. All of our current career openings can be found by visiting: https://friendshipplace.org/who-we-are/careers/ 

Salary : $69,325 - $75,655