What are the responsibilities and job description for the Server - Ice Cream Scooper (Franchise) position at Friendly's (Br Foods & 3 Scoops Hospitality) Career Center?
SCOOPOLOGIST MISSION
To bring the magic of our homemade ice cream to every guest through the creation of artistic quality, perfectly portioned ice cream treats.
ESSENTIAL FUNCTIONS
- Treat our fragile, premium, premium ice creams and toppings with total respect and pride.
- Make increased ice cream consumption the goal of each shift.
- Enter orders into POS immediately.
- Make products as fast as possible with precision and fantastic eye appearance- each one a work of art!
- Expedite orders from the window to the dining room. Find runners or run yourself.
- Look for sampling opportunities.
- Monitor and restock the retail cases, make certain they are always perfectly neat.
- Take and process telephone orders efficiently and encourage guests to order more.
- Coordinate all online orders to insure they are complete and modifiers are correctly done.
- Make each guest feel important and special, especially kids!
- Look for ways to go above and beyond for your guests and coworkers.
- Be the final quality control checkpoint- be proud of everything.
- Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
- Offer a sincere, personal welcome to every guest entering the restaurant.
- Smile and make eye contact.
- Anticipate the guest’s needs and react before they need to ask.
- Create an emotional attachment to our restaurant by helping our guests create great memories.