What are the responsibilities and job description for the Welcomer - Greeter (Franchise) position at Friendly's (Br Foods & 3 Scoops Hospitality) Career Center?
WELCOMER MISSION
To insure that every guest feels welcome and glad they came to Friendly’s.
ESSENTIAL FUNCTIONS
- Offer a sincere, personal welcome to every guest entering the restaurant.
- Smile and make eye contact.
- Anticipate the guest’s needs and react before they need to ask.
- Make each guest feel important and special, especially kids!
- Help the guest understand the Friendly’s experience – check if new or returning.
- Make the guest aware of specials or featured products.
- Maximize seating efficiency.
- Deliver rolled, clean silverware to each table.
- Wait until each guest is seated before presenting menus open to specials if any.
- Ask if the guest knows what they would like to drink, recommend a Fribble, and if yes, take the order and either get it yourself or deliver it to the server.
- Constantly inspect the dining room to insure tables to be seated are perfectly reset.
- Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
- Offer a sincere, personal welcome to every guest entering the restaurant.
- Smile and make eye contact.
- Anticipate the guest’s needs and react before they need to ask.
- Create an emotional attachment to our restaurant by helping our guests create great memories.