Luxury Jewelry Sales Professional - Friend & Company Fine Jewelers

About Us

Founded in 1976, Friend & Company Fine Jewelers began as a small concept rooted in offering beautiful jewelry at exceptional value and has since grown into a trusted destination for fine jewelry in New Orleans. Built on a reputation for honesty, expertise, and personalized service, the business has since evolved to include diamonds, gemstones, pearls, custom design, and bridal offerings.

With leadership spanning multiple generations, the company combines deep industry knowledge with a passion for creating a welcoming, high-end experience without the high-end pressure. Today, Friend & Company proudly serves generations of loyal clients and continues to grow, offering exceptional craftsmanship, thoughtful design, and outstanding customer care.

About the Role

This is more than a retail sales position. As a Luxury Jewelry Sales Professional, you'll serve as a trusted advisor, helping clients celebrate engagements, anniversaries, milestones, and life's everyday moments with confidence and excitement. You'll guide customers through fine jewelry purchases, custom design consultations, estate treasures, and repair services while building relationships that extend well beyond a single transaction.

Success in this role comes from curiosity, drive, authenticity, and exceptional follow-through. If you enjoy listening, educating, and creating personalized experiences rather than delivering scripted sales pitches, you'll thrive here.

What You’ll Do

• Build and maintain long-term relationships with both new and returning clients, serving as a trusted advisor over time
• Guide clients through fine jewelry, engagement rings, estate pieces, heirloom selections, and luxury purchases with confidence and care
• Consult on custom design projects, translating client vision, sentiment, and inspiration into finished, meaningful pieces
• Manage repair intake with accuracy, professionalism, and proactive communication from start to completion
• Follow up consistently and intentionally to deepen client relationships, strengthen loyalty, and drive repeat business
• Maintain an exceptional level of product knowledge across diamonds, gemstones, precious metals, designer collections, and estate jewelry
• Present merchandise with precision, polish, and an elevated attention to detail that reflects a luxury environment
• Collaborate closely with a team committed to delivering a consistently best-in-class client experience

What We’re Looking For

• 3 years of fine jewelry or luxury retail sales experience preferred, with demonstrated success in relationship-based selling
• Jewelry credentials such as DCA, AJP, or GIA certifications (strongly preferred)
• Experience working with estate and antique jewelry strongly preferred, including the ability to confidently present, explain, and position unique or one-of-a-kind pieces
• Proven ability to build trust, develop long-term client relationships, and cultivate repeat and referral business
• Strong communication skills with excellent organization, attention to detail, and consistent follow-through
• A polished, professional, and service-driven presence that reflects a luxury retail environment
• Genuine passion for fine jewelry, craftsmanship, and delivering a highly personalized client experience
• Self-motivated and accountable, with a collaborative mindset and commitment to team success
• Comfortable navigating nuanced client conversations around value, sentiment, and legacy pieces such as estate and heirloom jewelry
• A natural ability to listen deeply, identify client needs, and elevate the buying experience through thoughtful guidance

Schedule

• Full-time position
• Saturdays required
• Additional flexibility required during peak seasons

Compensation & Benefits

• $50,000 annually 5% commission on custom & 10% commission on gross profit
• Health insurance with 50% employer paid coverage for employees, with no waiting period
• 100% employer paid dental and vision coverage with no waiting period
• 401(k) with 4% company match after 12 months of employment
• Paid time off sick leave

If you are a driven, high-performance sales professional who thrives on results and relationship-building, we invite you to apply!

Pay: $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $50,000