What are the responsibilities and job description for the Technology Instructor position at Friedman Williams?
Tremendous full-time opportunity with our direct client in New York City for a Technology Instructor. In this role, you will deliver technology training and end-user support to legal and professional staff, develop engaging learning resources, and help drive user adoption of enterprise technology solutions through exceptional communication and customer service.
Responsibilities:
- Deliver instructor-led, one-on-one, virtual, and self-paced technology training
- Develop and maintain training materials, user guides, quick reference tools, and online content
- Partner with IT and business teams to identify training needs and implement learning initiatives
- Provide advanced user support and troubleshooting for Microsoft 365, Windows 11, iManage Work 10, Adobe Acrobat, mobile devices, and other legal applications
- Evaluate new software and maintain training documentation and resources
Qualifications:
- Proven experience delivering technology training to professional learners
- Outstanding communication, presentation, and technical writing skills
- Advanced knowledge of Windows 11, Microsoft 365, iManage Work 10, Adobe Acrobat, iOS/iPadOS, and legal technology applications
- Experience with learning management systems (LMS), SharePoint, and enterprise application support
- Strong customer service skills, attention to detail, and ability to work effectively with all levels of an organization
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Salary : $90,000 - $120,000