Client Relations Administrative Assistant

The Company

Friedman Vartolo LLP is a rapidly growing New York based real estate and default services law firm with 300 employees across six states. The firm prides itself not solely on its superior legal product, but also on its innovative approach to business and problem solving. We offer a fresh, fast-paced energy, with a startup vibe.

The Position

We're seeking a polished, proactive, and people-oriented Client Relations Administrative Assistant to join our team. This key role is responsible for ensuring seamless communication between clients and our legal team, maintaining exceptional service standards, and supporting overall client satisfaction.

The ideal candidate is a highly organized and proactive individual with strong communication skills and a natural ability to manage details, prioritize tasks, and coordinate effectively with others. You'll work closely with attorneys, paralegals, and support staff to deliver consistent, accurate, and professional messaging to clients. Your keen eye for detail will help identify communication gaps, delays, or inconsistencies, and proactively resolve issues to uphold our firm's standards of excellence.

Responsibilities

• Manage a centralized tracking system (e.g., Monday board or equivalent) to log all incoming client communications. Ensure timely responses, identify delays, and follow up until resolution is confirmed.
• Coordinate with attorneys, paralegals, and support staff to make sure everyone is aligned, and clients get clear, consistent answers.
• Ensure high-quality communication by identifying and addressing inconsistencies, gaps in information, delays in response, and maintaining a high level of professionalism in all client interactions.
• Coordinate travel via firm's travel platform.
• Handle a high volume of priority incoming calls, resolving client issues directly when possible or efficiently routing them to the appropriate team member for follow-up
  
  

Qualifications

• Bachelor's degree required.
• Strong communication skills both written and spoken.
• Professional and polished-confident and respectful in emails and conversations.
• Comfortable on the phone and open to live client communication as the role grows.
• Legal background not required, but interest in legal topics is a plus.
• Customer service or receptionist experience is helpful especially in fast-paced, client-facing roles.
• Tech-savvy, especially with email, shared inboxes, and workflow tracking tools like Monday.com or CRMs.
• Highly organized and able to juggle multiple tasks without dropping the ball
  
  

Compensation/Benefits

This is an entry level position. Compensation is $20/hour. We also offer a full benefits package, including medical/dental/vision, Flex Spending Account, fitness reimbursement and 401k with match.

ADA Compliance

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations.

Location

Must be based near Garden City, NY and able to work in-office at least 3 days per week (possibly more as needed).

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