Front Desk/Receptionist

Seeking an experienced, well-organized, motivated individual to help with front desk, administrative duties, and social media of a busy and exciting Medical Spa in Albuquerque, NM.

Job Duties Include:

• Answering multiple phone lines and screen incoming phone calls in a professional manner. Handle patients with a positive attitude at all times

• Ensuring the client checkout process is completed with strong attention to detail to ensure accuracy
• Rebooking clients for their next visit during checkout
• Follow established procedures and routines to ensure consistency
• Keep the lobby area clean and organized to make a good first impression on our clients
• Ensure the highest standards are upheld to give our clients the best experience possible
• Learning about our products and services to answer client questions

• Manage and oversee the direction and flow of patients to ensure the daily schedule runs efficiently and on time.
• Ensure patient information is updated, accurate and complete in EMR (an electronic medical record).
• Keep front reception area and exam rooms organized, clean, and well-stocked.
• Ensure restrooms, waiting areas, kitchen, and front desk areas are clean and tidy at all times.
• Operate e-fax, printer, scanner
• Respond to incoming patient inquiries via email and phone calls
• Collection of patient’s medical information
• Disburse mail and packages
• Confirm patient appointments daily
• Ensure the office is properly stocked with brochures and office supplies
• Participate in in-office events and seminars outside regular business hours
• Arrive on time and stay until finished with the current patient(s)
• Knowledge of products, procedures, and services Freya's Lair provides
• Continue education of products, procedures, and services Freya's Lair provides
• Stay up to date on current product/services specials, prices and packages offered by Freya's Lair
• Maintain proper dress code
• Assist in maintaining company social media platforms

Job Qualifications:

• Must have great over the phone customer service skills
• Professional demeanor
• Flexible, enthusiastic, and self-directed.
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Strong customer focus with a caring attitude
• Exceptional computer skills including knowledge of Excel, Word, and EMR.
• Creative thinker with the ability to identify and solve problems
• Ability to function well both independently and as part of a team
• Ability to multitask under pressure and be highly responsive to patients & team members.
• A history of excellence in communication: active listening, & problem-solving
• Demonstrated ability to work independently as well as part of a team - required
• Must manage a patient tracking system that is updated daily

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Experience:

• Customer service: 2 years (Required)

Work Location: In person

Salary : $19 - $23