Supply Chain Specialist

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Performance Materials is part of the Freudenberg Group and a leading global supplier of innovative technical textiles for a broad range of markets: From apparel, automotive, building materials, civil engineering, energy, filter media, healthcare and to building interiors and more. Join our team and shape the future of innovation with us! Discover our world at www.freudenberg-pm.com.

Some of your Benefits

401K Match: Save for retirement with the company's help.

Vacation: We offer time off to refresh and recharge.

Performance Related Bonus: When you have an impact, you can reap the rewards.

Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Durham, NC

Hybrid Work

Freudenberg Performance Materials LP (USA)

You support our team as

Supply Chain Specialist

Responsibilities

• Order Processing & Data Management: Receive and verify customer orders, pricing, freight terms, and credit terms. Enter and manage orders in SAP, ensuring timely and accurate data handling.
• Customer Service & Relationship Building: Act as the company’s representative for customer inquiries about stock levels, shipment schedules, product pricing, and non-technical product support to maintain strong partnerships and adherence to SLAs.
• Inventory & Demand Management: Collaborate with production planners to set and confirm ship dates for customer orders; monitor backorders, aged inventory, and release of held lots to fulfill pending orders.
• Sales Support: Support sales initiatives with price analysis and adjustments; assist in setting up new customer profiles in ERP, verifying tax statuses, and coordinating credit applications with Accounting.
• Quality & Compliance: Adhere to ISO9001 / TS16949 / IATF16949 and internal standards by ensuring accurate, up-to-date records and participating in efforts to minimize Customer Complaint Records (CCRs).
• Performance Tracking & Reporting: Monitor and report on performance indicators including order accuracy, on-time shipment rates, and compliance with ISO procedures to ensure continuous improvement.
  
  

Qualifications

• This position is not eligible for visa sponsorship now or anytime in the future. This includes existing student visas and H-1B visas. Thank you!
• Bachelor’s degree in Business, Supply Chain Management, or related field
• 3-5 years of relevant experience in a customer service or administrative role
• Proficiency in data entry with Excel and ERP systems (experience with SAP preferred) for order processing, pricing management, and inventory control.
• Ability to work independently, make decisions under stress, and identify opportunities to streamline customer service processes.
• This position is not eligible for visa sponsorship now or anytime in the future. This includes existing student visas and H-1B visas. Thank you!
  
  

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.