Customer Service Representative

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Protecting people and the environment, and optimizing industrial processes - that is what drives us at Freudenberg Filtration Technologies. We serve our automotive, consumer goods and industrial customers with technically leading products, system solutions, services and consulting in air and liquid filtration. As part of the Freudenberg Group, strong corporate values guide us in our aspiration for innovation, efficiency and highest customer focus. With a dedicated team of around 3,500 colleagues, we generate an annual turnover of about 670 million euros.

Some of your Benefits

401K Match: Save for retirement with the company's help.

Health Insurance: Rely on comprehensive services whenever you need it.

Vacation: We offer time off to refresh and recharge.

Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.

Durham, NC

On-Site

Freudenberg Residential Filtration Technologies Inc.

You support our team as

Customer Service Representative

Responsibilities

• Customer Inquiry Handling:
• Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
• Order Processing:
• Process customer orders accurately in the system, ensuring timely follow-up.
• Product/Service Information:
• Provide detailed information on products or services to assist customers in their purchasing decisions.
• Documentation & Record-Keeping:
• Maintain accurate records of customer interactions and transactions.
• Escalation Support:
• Identify and escalate complex issues to the Customer Service Supervisor for resolution.
• Customer Feedback Collection:
• Gather and record feedback from customers to support service improvement.
• Internal Communication:
• Coordinate with other departments to resolve customer issues as needed.
• Training Participation:
• Participate in team training sessions to enhance knowledge and service skills.
• System Proficiency:
• Use customer service software to log cases and track inquiries effectively.
• Quality Assurance Support:
• Ensure that customer service standards are met in all interactions.
  
  

Qualifications

• High school diploma or equivalent.
• 0-2 years of experience in customer service or a related field.
• Basic proficiency in customer service software and CRM systems.
• Knowledge of company products or services
  
  

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.