Senior Manager, Employee Experience and Content Strategy

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. 

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. 

Fresh vision. Real impact. Come build it with us.

Job Description

Be a strategic content architect

• You don’t just write, but you tell cohesive stories across channels and build systems that make great content possible. 
• You don’t like bland or boring. You’re a writer, designer and video editor who creates multi-modal and vibrant content to bring stories to life with your channel-first mindset.
• You under and create trends to create content that inspires, delights and sticks.  

Be a systems thinker 

• You help plan, manage and optimize our editorial and experience calendars that bring our EVP to life.
• You design and implement AI and automation workflows that create content companions and enable a culture of communicators. 
• Leverage generative AI tools to assist content contributors in drafting, summarizing, and optimizing content, while enforcing strict quality and tone-of-voice guardrails.
• Establish and track quantitative and qualitative metrics demonstrating the value of our work on the company strategy, and build reports and dashboards to highlight the impact.

Be a brand champion

• Conceptualize, build and maintain a unique internal visual brand and voice across all internal channels.
• Collaborate with the Brand and Design teams to ensure internal storytelling, look and feel all align with our global brand and topics.

Qualifications

• 8 years in content management, internal communications, employee experience, social media, corporate communications, or related fields such as marketing, program management, or community management
• Proven experience using intranets and employee engagement platforms (Staffbase or similar), including basic configuration, governance, and analytics
• Experience and excitement about social media and content creator culture
• Expertise in design and using design and editing software like Canva, Adobe Illustrator and Photoshop
• Experience building and managing workflows and content using AI

Please note: This is a hybrid role that will be based in San Mateo, CA or Bellevue, WA and requires an in-office presence three days per week (Tuesday - Thursday).

Additional Information

The annual base salary range for this position is $159,120 — $196,560 USD.

Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.