VP, Logistics & Customer Service

VICE PRESIDENT OF LOGISTICS AND CUSTOMER SERVICE

GENERAL SUMMARY 

The Vice President of Logistics and Customer Service is responsible for the development and execution of the overall logistics strategy inclusive of warehousing, transportation and fleet operations, as well as leading the Customer Service team in delivering exceptional customer service.  Team leadership and development, infrastructure planning, and architecting effective supply chain business systems will all be essential areas of expertise.   Short term focus will be leading the team and our suppliers in delivering world class and cost-effective service and driving collaboration across various business functions.  As a critical business executive at a high growth CPG industry pioneer, this role will also ensure focus on building scalable and innovative solutions, managing external risk and driving transformational changes to enable growth while protecting profitability.  This is an in-office position based in our Bethlehem, PA office, with periodic self-directed travel.      

PRIMARY RESPONSIBILITIES:

• Exemplify the Freshpet safety culture by leading through example  
• Lead organizational design and development, recruiting & training for the Logistics and Customer Service Teams
• Mentor and coach team members in the accomplishment of their goals, responsibilities, and career development
• Build and maintain strong working partnerships internally and externally to provide visibility of emerging logistics issues, drive solutions and maximize collaboration
• Provide leadership and direction to the business as it relates to our logistics and customer service strategy 
• Establish and execute against KPIs focused on driving operationally excellent business process execution, service improvement and effective total cost management
• Collaborate with internal resources, suppliers and 3PL business partners to enable functional, robust and highly efficient end-to-end supply chains 
• Enable IT solutions to deliver durable and value-added innovations to the business to improve service and drive efficiencies
• Understand and stay abreast of macroeconomic, regulatory, and capacity trends which could impact the business.  Take action to manage risk & harness opportunities
• Deliver and manage financial targets and budgets

KEY ATTRIBUTES: 

• Ability to expertly collaborate with and influence people of different levels inside/outside the company as a team, working toward common goals and objectives.
• Advanced leadership, relationship management, project management and financial management skills
• Simultaneously manage multiple projects while balancing short term vs. long term needs
• Extensive negotiation, conflict management, and problem-solving skills
• Emotional intelligence to take full responsibility for decisions and results even when all elements are not under individual direct control
• Self-starter with a strong sense of urgency and attention to detail
• Excellent verbal and written communication skills
• Extremely high standards of excellence with a quality-oriented mindset and unimpeachable integrity

QUALIFICATIONS:

• Bachelor’s degree in business, supply chain, operations management, or a related field
• MBA strongly preferred
• Minimum of 25 years of relevant logistics experience with at least 8 years of experience in an executive role overseeing logistics within the CPG industry
• Extensive experience in successful design and management of a temp-controlled, regulated food supply chain
• Expert knowledge of GMP controls and food safety program management