What are the responsibilities and job description for the Summer Internship- Transformation Intern position at FreshDirect?
Brief Description
About Us
At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.
We are not just a food company – we are a technology-powered, customer-obsessed team building the most innovative end-to-end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.
We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients, then use smart data, automation, and logistics to get them to our customers’ doors at peak freshness. It’s grocery shopping reimagined — and we’re just getting started.
If you are passionate about innovation, care deeply about what people eat, and want to be part of a team doing what no one else is doing, come help us build the future of food.
The Role
The Operations Transformation Intern supports strategic improvement initiatives aimed at increasing efficiency, scalability, and service quality across operations. This role provides hands-on exposure to how operational challenges are translated into data-driven process improvements, automation opportunities, workflow redesign, and performance optimization projects. The intern works cross-functionally with plant operations, transportation, planning, and the customer experience team to support high-impact transformation initiatives.
What You’ll Do
What You’ll Love About Working Here
We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.
Our Culture
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization.
About Us
At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.
We are not just a food company – we are a technology-powered, customer-obsessed team building the most innovative end-to-end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.
We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients, then use smart data, automation, and logistics to get them to our customers’ doors at peak freshness. It’s grocery shopping reimagined — and we’re just getting started.
If you are passionate about innovation, care deeply about what people eat, and want to be part of a team doing what no one else is doing, come help us build the future of food.
The Role
The Operations Transformation Intern supports strategic improvement initiatives aimed at increasing efficiency, scalability, and service quality across operations. This role provides hands-on exposure to how operational challenges are translated into data-driven process improvements, automation opportunities, workflow redesign, and performance optimization projects. The intern works cross-functionally with plant operations, transportation, planning, and the customer experience team to support high-impact transformation initiatives.
What You’ll Do
- Design and lead a structured 10-day onboarding program combining classroom and on-the-floor training for roles such as production operators, pickers, and packers.
- Ensure all new hires are effectively trained on safety, quality, and performance standards.
- Partner with HR and operations teams to deliver a seamless and engaging onboarding experience.
- Build and continuously improve training programs
- Collaborate closely with department managers to ensure readiness for new hires (PPE, workstations, materials, etc.)
- Monitor training effectiveness through observations, feedback, and performance data.
- Track new hire progress, retention, and productivity metrics.
- Facilitate onboarding experiences that reinforce FreshDirect’s values and culture.
- Lead sessions such as orientations, site tours, and new hire welcome experience.
- Bachelor’s degree
- Minimum 5 years of Learning and Development experience
- Experience designing and delivering training, and evaluating its effectiveness
- Knowledge of Microsoft Office suite, including strength in using Excel and PowerPoint
- Strong analytical, negotiating, influencing, communication, and organization skills
- Ability to build credibility with internal and external clients
- Problem solving skills – ability to develop solutions
- Strong organizational skills
- Must embody and demonstrate company values and culture
What You’ll Love About Working Here
We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.
Our Culture
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization.
Salary : $100,000 - $115,000