What are the responsibilities and job description for the Legal Operations Paralegal position at FreshBooks?
About The Role
As a legal operations paralegal at FreshBooks, you will be the "mission control" for the legal department. You will serve as the central hub for all legal activity, managing the flow of information to our global legal partners. You will triage internal requests from all departments, analyze them, and route them to the appropriate external counsel. You will perform contract lifecycle management and proactively maintain corporate records to ensure the company is always in audit-ready shape.
Note: This role can be worked remotely from any of the locations above.
What You'll Do
We understand that you'll weigh many factors when deciding if FreshBooks is the right next step in your career. Here are some of our offerings for our employees (we call ourselves ✨ FreshBookers✨) to support their growth:
You've probably learned a bit about FreshBooks before making it to this point, but let us take a moment to introduce ourselves: At FreshBooks, we believe that small business owners are the backbone of the economy, yet they are often the most underserved when it comes to technology. For over 20 years, we’ve been on a mission to support owners, from the scrappy solopreneur with a big dream to the growing business with employees to manage.
Our leading platform is more than just business software; it’s an all-in-one financial toolkit that automates invoicing, expenses, payments and payroll, allowing our customers to spend less time on paperwork and more time doing the work they love.
We believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments - remote, hybrid, and in-office - all based on what’s best for the team, collaboration, and mental well-being. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow, and make an impact on the lives of small business owners worldwide.
Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career. FreshBooks is an equal-opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success. FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us by phone at 1-416-780-2700 and/or email at accessibility@freshbooks.com.
As a legal operations paralegal at FreshBooks, you will be the "mission control" for the legal department. You will serve as the central hub for all legal activity, managing the flow of information to our global legal partners. You will triage internal requests from all departments, analyze them, and route them to the appropriate external counsel. You will perform contract lifecycle management and proactively maintain corporate records to ensure the company is always in audit-ready shape.
Note: This role can be worked remotely from any of the locations above.
What You'll Do
- Manage the legal ticketing system, serving as the first point of contact for all internal departments (Product, Sales, Engineering, Finance).
- Analyze incoming legal requests and route them to the appropriate external specialist counsel (e.g., US Regulatory, IP Counsel).
- Coordinate the collection and delivery of corporate documentation for critical banking and payment processor partners.
- Maintain a centralized, version-controlled library of licenses, disclosures, and filings related to Lending and Payroll products.
- Perform meticulous proofreading and initial reviews of vendor agreements, MSAs, and NDAs.
- Own the end-to-end e-signature process (e.g., Adobe Sign) and maintain a centralized repository of all executed agreements.
- Support corporate secretarial functions, including maintaining corporate records, state registrations, and board-related documentation across all jurisdictions.
- 4 years of paralegal experience
- Bachelor’s degree.
- Strong familiarity with US Contract Lifecycle Management (CLM), contracting principles, and corporate law.
- Exceptional attention to detail in legal proofreading and document versioning.
- Demonstrated experience handling highly sensitive corporate information with absolute confidentiality.
- A builder mindset with the ability to work autonomously as the sole internal legal resource.
- Technical proficiency with ticketing systems (Jira/Zendesk), e-signature platforms, and document management systems.
- In-house corporate experience at a Fintech or SaaS or technology company.
- Paralegal Certification by NALA
- Familiarity with financial regulations (e.g., KYC/AML, Lending disclosures).
We understand that you'll weigh many factors when deciding if FreshBooks is the right next step in your career. Here are some of our offerings for our employees (we call ourselves ✨ FreshBookers✨) to support their growth:
- 🩺 Comprehensive health and wellness benefits. Generous time off including a flexible vacation plan, a retirement savings program or pension plan matched to your local office, stock options for every full-time employee, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more.
- 📚 Perks that matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster.
- 🌱 Working environments to help you thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi. If you don't have access to a FreshBooks office, you receive a home office credit to set up your home office.
- 🤗 Supportive peer group, mentors, and leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.
- 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.
You've probably learned a bit about FreshBooks before making it to this point, but let us take a moment to introduce ourselves: At FreshBooks, we believe that small business owners are the backbone of the economy, yet they are often the most underserved when it comes to technology. For over 20 years, we’ve been on a mission to support owners, from the scrappy solopreneur with a big dream to the growing business with employees to manage.
Our leading platform is more than just business software; it’s an all-in-one financial toolkit that automates invoicing, expenses, payments and payroll, allowing our customers to spend less time on paperwork and more time doing the work they love.
We believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments - remote, hybrid, and in-office - all based on what’s best for the team, collaboration, and mental well-being. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow, and make an impact on the lives of small business owners worldwide.
Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career. FreshBooks is an equal-opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success. FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us by phone at 1-416-780-2700 and/or email at accessibility@freshbooks.com.