What are the responsibilities and job description for the IT Analyst, Service and Support position at Fresh Express?
The IT Analyst and Support will provide 1st and 2nd tier Hardware, Software, Printer, Network support at the Corporate Headquarters. This position will work with escalated helpdesk incidents as well as users' requests and other IT issues.
Duties and Responsibilities:
- 2nd Tier Support of 150 users (Windows 7/10) - break/fix issues
- Application troubleshooting (Office 365 / Outlook)
- System imaging and deployment using SCCM
- Network (Wireless and Wired) problem troubleshooting / escalation to Global Networking team
- Troubleshooting conference room equipment (projectors, video conference, conference phones)
- Cisco VoIP telephone deployment and troubleshooting
- Printer troubleshooting/repair/escalation
- Spare inventory management
- Packing/shipping equipment to other locations
Requirements:
- Ability to work self-directed and set/adjust priorities in very fast paced environment
- Strong verbal and written communication skills
- Strong interpersonal skills
- Strong documentation/recordkeeping skills
- Strong attention to detail
- Ability to lift 50 lbs.
- A Certification
- 2 years providing 2nd tier Hardware/Software support - Executive support a huge plus
- Advanced familiarity with TCP/IP fundamentals
- Travel to other locations for support (25%)
- SCCM, ITIL v3, CCENT, Windows, Office 365
Working Environment
This job operates in a professional office environment with open work areas. This role routinely uses standard office equipment.
Other Information:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
