What are the responsibilities and job description for the System Support Analyst - Hybrid position at Symmetry I.T.?
Company Description
Symmetry IT is a leading provider of managed services, proudly serving businesses across Florida and Texas. We specialize in delivering custom IT support and security solutions tailored to meet the unique needs of our clients. With a commitment to innovation and excellence, we empower businesses to operate securely and efficiently. At Symmetry IT, we offer a fun and dynamic work environment where mentorship and professional growth are at the core of our culture. Join us and be part of a team that values collaboration, learning, and making a difference.
Job Description
Symmetry IT is seeking a dedicated and skilled System Support Analyst to join our growing team. This hybrid role offers the flexibility of remote work combined with the opportunity to provide onsite support for our clients across Orlando, Jacksonville, Daytona, and Sarasota. The ideal candidate will be an integral part of our remote help desk team, assisting end users with their IT needs while ensuring a high level of service and professionalism.
Key Responsibilities
- Provide remote support to end users by managing tickets, troubleshooting issues, and resolving incidents via phone and email.
- Troubleshoot Windows computers, printers, and scanners, ensuring proper configuration and performance.
- Assist with diagnosing and repairing hardware, software, and basic networking issues across a range of environments.
- Perform onsite visits to client locations in the Orlando, Jacksonville, Daytona, and Sarasota areas as needed.
- Collaborate with the help desk and field service teams to ensure timely and effective resolution of technical problems.
- Maintain detailed documentation of issues and resolutions to support consistent client service and internal knowledge sharing.
This role is ideal for someone who enjoys solving technical challenges and thrives in a mix of remote and hands-on work. At Symmetry IT, you’ll find a supportive culture, mentorship from experienced engineers, and opportunities to grow your career with a leading provider of managed IT services.
Qualifications
- Proven experience in IT support or a related technical field.
- Strong troubleshooting skills for Windows computers, peripherals, and network connectivity issues.
- Proficiency with Microsoft 365 administration and support.
- Basic understanding of Meraki and UniFi networking environments.
- Familiarity with security tools and endpoint protection solutions.
- Reliable transportation for onsite client support, particularly in the Jacksonville area.
- Excellent communication and customer service skills, with the ability to manage priorities in fast-paced environments.
- Previous MSP (Managed Service Provider) experience is highly preferred.
Additional Information
Schedule: Monday–Friday, normal business hours EST. On Call Afterhours.
Compensation: Based on experience and availability
