What are the responsibilities and job description for the Concierge Desk Receptionist position at FRENCHMAN'S CREEK?
Job Title: Concierge Receptionist
Department: Concierge
Reports To: Concierge Manager
FLSA Status: Non-Exempt
SUMMARY: Frenchman’s Creek is an exclusive private country club community known for delivering world-class service to its members. As the first point of contact at the brand-new clubhouse, the Concierge Receptionist plays a pivotal role in setting the tone for every member and guest experience. This individual must embody professionalism, grace under pressure, and a high attention to detail, while providing seamless, personalized service with a polished and welcoming demeanor.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greet all members and guests at the clubhouse entrance with a warm, professional, and polished presence
- Answer incoming calls and direct inquiries with efficiency, warmth, and accuracy
- Manage and confirm dining reservations across all venues, including the Beach Club
- Assist members with reservations for club-hosted events and social functions
- Respond to clubhouse inquiries and provide accurate information regarding club facilities, services, and hours
- Coordinate transportation arrangements (private cars, shuttles, airport transportation, etc.)
- Offer personalized off-property recommendations including local dining, entertainment, and attractions
- Provide assistance and information regarding ticketing for the Maltz Jupiter Theatre
- Support art studio class reservations upon clubhouse opening
- Handle initial inquiries for in-home catering and ensure timely handoff to appropriate team members
- Maintain the appearance and organization of the front desk and lobby area
- Foster strong relationships with members by anticipating needs and following through on requests promptly and professionally
- Maintain confidentiality and discretion in all interactions
- Perform other duties as assigned by the Concierge Manager, Assistant General Manager, or other leadership team members to support overall club operations
QUALIFICATIONS:
- Minimum of 1 year experience in hospitality, concierge, or front desk role in a luxury or high-end environment preferred but not required.
- Excellent verbal and written communication skills
- Impeccable grooming and professional appearance
- Strong attention to detail and the ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office Suite; experience with reservation software or CRM systems preferred
- Knowledge of the local area including restaurants, attractions, and transportation options is a plus
- Ability to remain calm, courteous, and solution-oriented under pressure
- Flexible availability including weekends, evenings, and holidays as required
PHYSICAL REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities.
WORK ENVIRONMENT
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions. The noise level in this environment is usually moderate.
SAFETY
- Safety must be embraced by all employees. We need to always work safely and assist others to work safely by following departmental and company safety procedures.
Salary : $20 - $22