EFT Specialist III

Job Title: EFT Specialist III

Location: Livermore, CA

Hiring Salary Range: $28.50 – $36.50 per hour

Position Summary

Fremont Bank — one of the Bay Area’s most respected and long-standing financial institutions — is seeking a strategic, hands-on professional to join and help advance our Operations Admin team. This is a high-impact opportunity to contribute to the success of a mission-driven organization committed to excellence, community service, and strong client relationships.

If you're energized by purpose-driven work, collaboration, and delivering meaningful results, we’d love to connect.

Why Fremont Bank?

Founded in 1964, Fremont Bank is one of the oldest independently owned banks in the Bay Area and has been consistently recognized as a Top Workplace for the past 15 consecutive years. Our foundation is built on relationships — with our clients, our associates, and our communities.

We offer:

• A people-first culture grounded in inclusion and excellence
• Deep community involvement and local reinvestment
• A mission-driven workplace where values and performance go hand in hand
  
  

The Fremont Bank Way

• Full-Service Banking with comprehensive financial solutions, advanced technology, and exceptional service
• No-Compromise Approach — we help clients get to "yes"
• Core Values:
• Go above and beyond for clients
• Foster a supportive and empowering environment for associates
• Deeply invest in the well-being of our local community
  
  

Position Overview

The EFT Specialist III is a senior-level role responsible for overseeing and executing complex tasks related to the processing, reconciliation, and oversight of electronic funds transfer operations. This position serves as a lead subject matter expert for ACH, wire transfers, and plays a key role in quality assurance, compliance, risk mitigation, and cross-departmental initiatives. Specialist III also assists in mentoring junior staff and driving process improvements.

Role And Responsibilities

• Assist in overseeing the accurate and timely processing of high-volume ACH and wire transactions, ensuring full compliance with NACHA, UCC, and internal policies.
• Act as a primary escalation point for complex or high-risk EFT issues, including exception processing and fraud investigations.
• Ability to perform all desk functions of the EFT Specialist position
• Perform advanced research and resolution of disputes, adjustments, and regulatory claims across all EFT channels.
• Lead reconciliation efforts for EFT-related general ledger accounts and ensure discrepancies are resolved timely.
• Gather Collaborate with internal audit, compliance, and risk teams to ensure adherence to internal controls and regulatory requirements.
• Identify opportunities to enhance workflow efficiency and participate in system upgrades or automation efforts.
• Serve as a mentor and technical resource for EFT Specialists; provide training and procedural guidance.
• Develop, update, and maintain operational documentation, SOPs, and training materials.
• Communicate with vendors and open cases to troubleshoot issues when appropriate.
• Participate in vendor management tasks, system testing, and implementation of new EFT products or services.
• Perform Quality Control on various processes as needed.
• Monitor and report on EFT processing metrics, service-level standards, and operational performance indicators.
  
  

Qualifications And Education Requirements

• High school diploma or equivalent required; associate or bachelor's degree in finance, business, accounting, or related field preferred.
• Minimum 4–5 years of EFT or banking operations experience, including ACH, wire, and card-based transaction processing.
• Expert-level understanding of NACHA operating rules, Regulation E, UCC, OFAC, Faster Payments and related compliance standards. (Accredited ACH Professional (AAP) and/or Faster Payments Professional (FPP) preferred but not required).
• Demonstrated experience with EFT and core banking.
• Strong analytical, problem-solving, and reconciliation skills.
• Proven ability to handle sensitive and complex financial data with confidentiality and accuracy.
• Excellent communication and leadership skills; ability to provide guidance and build team knowledge.
• High attention to detail and ability to prioritize effectively in a deadline-driven environment.
  
  

What Makes Fremont Bank Associates Thrive?

• Team Players who go above and beyond to support their colleagues
• Action-Oriented professionals who challenge the status quo and seek improvement
• Purpose-Driven individuals who understand and champion the bank’s community impact
  
  

Benefits Snapshot

Health & Wellness

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA, Dependent Care, Health Savings)
  
  

Financial & Retirement

• Employee Stock Ownership Plan (ESOP)
• 401(k) with employer match
• Performance-based bonuses or incentives
  
  

Work-Life & Perks

• Paid holidays, vacation, and sick time
• Free personal checking and savings accounts
• Home loan rate discounts
• Tuition reimbursement and professional development resources
• On-site gym and discounted health club memberships
• Employee Assistance Program (EAP)
  
  

Equal Opportunity Employer

Fremont Bank is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification.

Salary Range

The hiring salary range for this position is $28.50 – $36.50 per hour, based on factors such as experience, skills, education, and internal equity. Compensation decisions are made in consideration of these factors and in alignment with Fremont Bank’s compensation philosophy.

Employee Stock Ownership Plan (ESOP)

The Employee Stock Ownership Plan (ESOP) is a way for Fremont Bank to contribute to the financial well-being of associates by making a contribution to their retirement account. In addition, the ESOP provides associates an opportunity to share in the growth and prosperity of Fremont Bank.

Note to Search Firms:

Fremont Bank does not accept unsolicited resumes from search firms or agencies without a signed service agreement. Unsolicited resumes will be considered the property of Fremont Bank, and no fees will be paid.