Director of Operations And Business Development

Hiring: Director of Commercial Operations

AtFreightwise, LLC

Location: Nashville, TN

Hours: Full-time, Monday through Friday, flexible hours

Hybrid: 3 days in office

Pay: Salary with bonus, based on experience and performance

Travel: 2-3 days on 2 trips per month within the continental US.

Who we are:

At FreightWise, we combine agile tech development with deep industry expertise to provide transportation management services and software for small and mid-sized shippers. Founded in 2015 and 7 years on the INC. 5000 list.FreightWise was voted one of the Best Places to Work by the Nashville Business Journal.

Summary:

As the Director of Commercial Operations, you will be assigned specific FreightWise clients for whom you are responsible for maintaining long-term relationships, client retention, overseeing all interactions, and ensuring the client’s needs are met on all levels, supporting professional client relations.

As Director of Commercial Operations, you will:

• Be the primary point of contact with your assigned clients
• Build revenue planning and projections for clients and maximize YOY growth
• Oversee client interactions from all areas of operations within Freightwise and ensure they are being fully serviced
• Provide value with Spotlights, business reviews, reporting, market updates, and any other relevant, meaningful intelligence, building loyalty
• Establish multiple points of contact within the organization to fully penetrate the account: executive, finance, operations, shipping, and purchasing
• Identify additional opportunities for new business opportunities: additional CMMS modes, referrals, and integrations
• Oversee day-to-day operations along with a support team, including: timely payments, strategic account planning, renewals, special projects, and all other relevant client needs
• Travels to interact directly with clients
• Support clients through other duties as assigned
• Identify and implement improvements in pricing models and analytics
• Leverage advanced Excel and other tools to enhance reporting and insights

You will need to be effective:

• BA or BS from a four-year college or university
• 4-6 years of experience in a similar role with LTL client support
• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Write reports, business correspondence, and procedure manuals
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Apply concepts of introductory algebra and geometry
• Define problems, collect data, establish facts, and draw valid conclusions
• Able to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Proficient in G Suite (Google), Microsoft Office, CRM software, and Help Ticket software
• Effective communicator, both verbally and in writing
• Prioritize and manage multiple tasks with effective follow-up
• Travel within the continental US monthly to meet with clients, 2-3 days on 2 trips monthly
• Be a critical thinker with problem-solving ability

We provide:

• Insurance: Medical, Dental, Vision, STD, LTD
• Company-paid Life insurance $50k
• 401(k), with match
• Paid Time Off
• 11 Paid Holidays
• Hybrid work and flexible schedules
• Great work environment with opportunity for growth