What are the responsibilities and job description for the Workforce Development Support Officer position at Freeman Hospital?
Employer heading
Workforce Development Support Officer
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
This is an exciting opportunity to join our Medical Education Department at Newcastle Hospitals. Providing a high quality administrative service to our resident doctors to ensure they receive the best training whilst here at Newcastle Hospitals.
Main duties of the job
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
KNOWLEDGE
Essential criteria
Essential criteria
Essential criteria
Essential criteria
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
Name Joann Nixon Job title Postgraduate Quality Lead Email address Joann.Nixon@nhs.net Telephone number 0191 2820686
Workforce Development Support Officer
Band 3
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
This is an exciting opportunity to join our Medical Education Department at Newcastle Hospitals. Providing a high quality administrative service to our resident doctors to ensure they receive the best training whilst here at Newcastle Hospitals.
- Interview Date: 10 December 2025
- Full Time and Part Time available
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
- To provide a high quality administrative service to Junior Medical Staff / Medical Students and the Education Centre / Clinical Learning Centre acting as a first point of contact for customers using the centres.
- Maintain accurate records relating to junior doctors / medical student induction, training, appraisal, competence assessment and education plans.
- To administrate intricate and complex teaching programmes that meet curriculum requirements and Trust priorities.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
- Freeman Hospital
- Royal Victoria Infirmary (RVI)
- Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
- Newcastle Dental Hospital
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
- Cramlington Manor Walks
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
- To provide the Medical Education Clinical Team and Senior Workforce Development Officers with appropriate administrative support.
- To communicate effectively with all undergraduate course leads, specialty educational leads, college tutors and recognised Trainers.
- To accurately advise junior doctors on Royal College specialty training requirements and national and regional study leave guidelines.
- To accurately advise medical students on Undergraduate courses and Medical School curriculum requirements.
- To provide administrative support to Undergraduate and Postgraduate examinations.
- To maintain records of induction, appraisal, competence assessment and education plans for junior doctors / medical students in the Trust ensuring confidentiality at all times
- To ensure each junior doctor / medical student has a suitable supervisor and both supervisor and supervisee understand the process and their role in it
- Prepare and disseminate regular accurate reports
- To assist with the organisation of Quality Assurance visits
- To provide administrative support at various meetings, including preparation of agendas, minutes and actioning decisions.
- Plan, manage and deliver high quality programmes of relevant teaching that is delivered in protected time
- Monitor attendance at teaching and take appropriate action
- Evaluate the teaching and make improvements for future programmes
- To support the Workforce Development Officers in the day-to-day running of the Education Centre & Clinical Learning Centre.
- Contribute to the setting of annual Medical Education Strategy
- Ensure delivery of own objectives within the Medical Education Strategy
- Participates as a member of the Trust Education and Workforce Development team to enable delivery of high quality and innovative workforce planning, education and training programmes which enhance the patient and customer experience
KNOWLEDGE
Essential criteria
- Knowledge and experience of administrative procedures
- Knowledge of NHS
- Medical terminology
- Operating knowledge of audio visual equipment
Essential criteria
- Excellent communication skills
- Excellent organisational skills
- Ability to work unsupervised and prioritise work under pressure
- Excellent IT skills
- Attention to detail
- Ability to follow procedures and meet deadlines
- Ability to adapt to unpredictable work pattern due to interruptions and changing activities
Essential criteria
- Previous administrative experience
- Experience of following procedures and meeting deadlines
Essential criteria
- Good basic education equivalent to A Level standard or NVQ Level 3 or equivalent qualification / experience
- Recognised IT qualification
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Documents to download
- JD&PS (PDF, 136.4KB)
- Newcastle Staff Benefits (PDF, 274.4KB)
- Behaviour and Civility Charter (PDF, 93.8KB)
Further details / informal visits contact
Name Joann Nixon Job title Postgraduate Quality Lead Email address Joann.Nixon@nhs.net Telephone number 0191 2820686