What are the responsibilities and job description for the Clerical Officer position at Freeman Hospital?
Employer heading
Clerical Officer
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
This is an exciting opportunity to work for the Emergency Department based at the Royal Victoria Infirmary.
We are looking for enthusiastic, motivated and reliable staff to join our very busy team. You will be required to provide administrative support within the main Emergency Department, and Urgent Treatmnet centre. Excellent inter-personal and organisational skills are essential as you will be first point of contact for patients, staff and visitors.
Main duties of the job
Duties include patient registration via the units electronic systems, admission of patients via hospital system filing, photocopying, telephone enquiries, making of clinic appointments, processing of daily documentation, as well as face to face enquires from the general public, patients, visitors and staff.
Applicants must be able to demonstrate excellent communication, organisational and processing skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Knowledge of e-Record and System o ne would be desirable. Full training will be given.
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
KNOWLEDGE
Desirable criteria
Essential criteria
Desirable criteria
Essential criteria
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
Name Margaret Scott Job title Administration Manager Email address Margaret.scott19@nhs.net Telephone number 0191 2821962 Additional information
Lauren Hamilton
0191 2826112
Clerical Officer
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
This is an exciting opportunity to work for the Emergency Department based at the Royal Victoria Infirmary.
We are looking for enthusiastic, motivated and reliable staff to join our very busy team. You will be required to provide administrative support within the main Emergency Department, and Urgent Treatmnet centre. Excellent inter-personal and organisational skills are essential as you will be first point of contact for patients, staff and visitors.
- Interview Date: 4 June 2026
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
Duties include patient registration via the units electronic systems, admission of patients via hospital system filing, photocopying, telephone enquiries, making of clinic appointments, processing of daily documentation, as well as face to face enquires from the general public, patients, visitors and staff.
Applicants must be able to demonstrate excellent communication, organisational and processing skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Knowledge of e-Record and System o ne would be desirable. Full training will be given.
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
- To support the provision of an efficient reception / patient records / admin and clerical service within the operational services department.
- To ensure patient documents are prepared, updated and delivered to the ward in a timely manner.
- Provide information to patients, relatives and staff.
- Deal with telephone enquires promptly.
- To provide assistance and guidance to the patients/visitors on arrival to the Hospital.
- To contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
- To ensure that data input is amended as necessary to comply with departmental target requirements.
KNOWLEDGE
Desirable criteria
- NHS software packages.
- Knowledge of e-Record System
Essential criteria
- Keyboard skills with a sound knowledge of computers
- Good communication skills both written verbal and telephone skills.
Desirable criteria
- Experience working in a patient/public environment in an administration or clerical role
- Previous experience working within the NHS.
Essential criteria
- Good standard of English and Maths at GCSE or equivalent at grade 4 or above or equivalent or equivalent level experience.
- ECDL computer qualification.
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
- JD&PS (PDF, 131.8KB)
- Newcastle Staff Benefits (PDF, 274.4KB)
- Behaviour and Civility Charter (PDF, 93.8KB)
Further details / informal visits contact
Name Margaret Scott Job title Administration Manager Email address Margaret.scott19@nhs.net Telephone number 0191 2821962 Additional information
Lauren Hamilton
0191 2826112