Clinical Support Worker

Employer heading

Clinical Support Worker

Band 2

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Job Overview

An exciting opportunity has arisen for a Clinical Support Worker in the Audiology Department at the Freeman Hospital.

The purpose of the job is to work under the direction and supervision of an Audiologist providing assistance and support to facilitate an efficient service and maintain a safe environment within the Audiology department.

The post holder will be expected to participate in a range of clinical and non-clinical activities within the department.

• Interview Date: 4th September 2025
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
  
  

NO AGENCIES PLEASE

Main duties of the job

The Main Duties Of The Role Include

• The post holder will act as a clinical assistant in paediatric hearing assessments and other specialist clinics as required.
• Help to maintain an efficient, professional and patient centred service by contributing to administrative tasks, housekeeping and other departmental duties as required.
• The job is based at the Freeman Hospital however the post holder may be required to operate at the RVI or other sites from time to time.
  
  

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
  
  

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Detailed Job Description And Main Responsibilities

• The purpose of the job is to work under the direction and supervision of an Audiologist providing assistance and support to facilitate an efficient service and maintain a safe environment within the Audiology department.
• The post holder will be expected to participate in a range of clinical and non-clinical activities within the department.
• The postholder will act as a clinical assistant in paediatric hearing assessments and other specialist clinics as required.
• Help to maintain an efficient, professional and patient centred service by contributing to administrative tasks, housekeeping and other departmental duties as required.
• The job is based at the Freeman Hospital however the post holder may be required to operate at the RVI or other sites from time to time.
  
  

Person specification

Qualifications & Education

Essential criteria

• Good standard of education (GCSE grade 9-1) or equivalent level qualifications
  
  

Desirable criteria

• NVQ level II in care
  
  

Knowledge & Experience

Essential criteria

• Working with people, preferably within a hospital environment
• Basic computer literacy
  
  

Desirable criteria

• Previous work in a health care setting
• Experience of caring in a professional setting
• Experience working with children
• Basic understanding of manual handling principles
  
  

Skills & Abilities

Essential criteria

• Effective written and oral communication skills
• Literacy and numeracy skills
• Good communication skills
• Good organisational skills
• Able to work effectively under direction as part of a team
• Ability to communicate effectively with a wide range of individuals
• Team/worker committed to providing high quality care.
  
  

Desirable criteria

• Basic IT skills
  
  

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Employer certification / accreditation badges

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Clinical Support Worker (PDF, 200.6KB)
• Newcastle Staff Benefits (PDF, 274.4KB)
• Behaviour and Civility Charter (PDF, 93.8KB)
  
  

Apply online now

Further details / informal visits contact

Name Charlotte Wilson Job title Chief Audiologist Email address c.wilson44@nhs.net