What are the responsibilities and job description for the Apprentice Admin Assistant position at Freeman Hospital?
Employer heading
Apprentice Admin Assistant
Apprenticeships: Apprenticeship
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
Looking for an admin career in the NHS?
The Surgical and Associated Specialties Board are looking for talented individuals who wish to pursue a career in the NHS via an administration apprenticeship.
The successful applicants will follow an Intermediate Apprenticeship for 12 months. On successful completion, the apprentices will automatically transfer into the permanent Band 2 posts of 37.5 hour per week.
Once you join us you will be supported through your apprenticeship journey and offered robust training to allow you to complete the programme. Within the Board we will map development opportunities tailored to suit your future potential. You will be offered a clear pathway of progression that will highlight future careers opportunities within Newcastle Hospitals.
Main duties of the job
We are looking for conscientious individuals with an enthusiastic and positive outlook. The successful candidate must demonstrate good organisational skills and be a strong team player. Self-motivation and reliability will be key in this role.
You will work alongside a wider administration team to support general admin duties including communication between patients and clinical teams, dealing with telephone enquiries, booking appointments, and updating electronic patient records when required amongst other general office duties. You will need to be able to demonstrate a clear understanding of patient confidentiality within an NHS setting.
You will be able to understand and accurately convey verbal and written information whilst remaining calm under pressure. You will learn and develop skills in using Microsoft Office and NHS systems.
We actively encourage candidates to contact the department before or after submitting their application to ask any questions regarding the role or to arrange a visit.
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
To Be Eligible For An Apprenticeship You Must
Further details can be found on the UK Government website.
Person specification
KNOWLEDGE
Essential criteria
Essential criteria
Desirable criteria
Essential criteria
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
Name Kerry Brooks Job title Administration Manager Email address kerry.brooks5@nhs.net Telephone number 01912448318
Apprentice Admin Assistant
Apprenticeships: Apprenticeship
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job Overview
Looking for an admin career in the NHS?
The Surgical and Associated Specialties Board are looking for talented individuals who wish to pursue a career in the NHS via an administration apprenticeship.
The successful applicants will follow an Intermediate Apprenticeship for 12 months. On successful completion, the apprentices will automatically transfer into the permanent Band 2 posts of 37.5 hour per week.
Once you join us you will be supported through your apprenticeship journey and offered robust training to allow you to complete the programme. Within the Board we will map development opportunities tailored to suit your future potential. You will be offered a clear pathway of progression that will highlight future careers opportunities within Newcastle Hospitals.
- Interview Date: 22 April 2026
- 37 hours 30 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
We are looking for conscientious individuals with an enthusiastic and positive outlook. The successful candidate must demonstrate good organisational skills and be a strong team player. Self-motivation and reliability will be key in this role.
You will work alongside a wider administration team to support general admin duties including communication between patients and clinical teams, dealing with telephone enquiries, booking appointments, and updating electronic patient records when required amongst other general office duties. You will need to be able to demonstrate a clear understanding of patient confidentiality within an NHS setting.
You will be able to understand and accurately convey verbal and written information whilst remaining calm under pressure. You will learn and develop skills in using Microsoft Office and NHS systems.
We actively encourage candidates to contact the department before or after submitting their application to ask any questions regarding the role or to arrange a visit.
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed Job Description And Main Responsibilities
- Throughout the apprenticeship the post holder will gain experience working in the Admin team within Urology.
- The successful candidate will develop the required skills to assist in the day to day operation of the section ensuring the delivery of a consistently high quality service to the Trust.
- The successful candidate will complete a qualification in Customer service practitioner (Level 2).
- Working within a team of staff supporting the provision of an efficient service to Senior Staff and other staff within their team.
- Audio typing of letters and documents as appropriate.
- Deal with telephone enquires promptly.
- Communicate with patients / carers / visitors / staff as appropriate.
- Cover admin posts Trust wide as required.
To Be Eligible For An Apprenticeship You Must
- Have the right to work and remain in the UK.
- Have lived in the UK for at least 3 years.
- Provide original evidence of required English and maths qualifications.
- You will not be considered if you have an equivalent or higher qualification in the same or a very similar subject.
- You must not be engaged in any other funded training or education programme.
- We cannot sponsor applicants during or on successful completion of the apprenticeship so please ensure you meet visa status eligibility.
- We cannot accept applications from student visa applicants.
Further details can be found on the UK Government website.
Person specification
KNOWLEDGE
Essential criteria
- Understanding of confidentiality within an NHS setting.
- NHS procedures/E Record/medical records
- Knowledge of medical terminology
Essential criteria
- IT skills to include office software packages
- Good keyboard and word processing skills
- Excellent communication skills both written, verbal.
- Confident telephone manner.
- Ability to manage time effectively and work on own initiative
Desirable criteria
- Previous audio typing experience
Essential criteria
- English and Maths at Level 1 or equivalent (GCSE 3-2 or D-E or Functional/Key Skills Level 1
- English and Maths at Level 2 or equivalent (GCSE 9-4 or A*-C or Functional/Key Skills Level 2).
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
Employer certification / accreditation badges
Documents to download
- Job Description (PDF, 208.4KB)
- Personal Spec (PDF, 16.7KB)
- Newcastle Staff Benefits (PDF, 274.4KB)
- Behaviour and Civility Charter (PDF, 93.8KB)
Further details / informal visits contact
Name Kerry Brooks Job title Administration Manager Email address kerry.brooks5@nhs.net Telephone number 01912448318