Server - AM - Part Time

RESTAURANT SERVER - AM - PART TIME

We need an exceptional and passionate server to join our F&B team. If you are motivated, organised, a people person through and through and have a genuine desire to be part of something big then your journey should start here. Help us to create an unforgettable experience & be a part of Europe’s fastest moving, ground-breaking, lifestyle & hospitality brand. Join Freehand, be yourself.

Who Are We

Freehand is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome F&B Crew member for Freehand.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Freehand story and brand to life.

NUTS AND BOLTS OF THE JOB

• Prepare room for dining by setting and detailing tables, preparing, as necessary, condiments, candles, napkins, plates, glassware and utensils
• Help patrons select food and beverages by presenting menu offering, offering beverages, suggesting courses, explaining any additions to the menu, identifying appropriate wines pairings, answering allergy/dietary restriction, and food preparation and sourcing questions
• Inform Guests of basic information about offerings at the restaurant or other outlets on property in the hotel or neighborhood
• Protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards, safety and alcohol control policies
• Stay updated on current menu choices, menu additions, available menu modifications, and any unavailable items
• Transmit orders to bar and kitchen by recording patrons' choices and ringing appropriate items into POS; identifying patrons' dietary needs and special requests and any other necessary identifier
• Fire courses according to kitchen and Guest needs
• Ensure Guests orders make it to them in a timely manner, properly made, and with the correct accompaniments
• Respond to additional Guest requests; involving a manager for unusual or difficult requests
• Maintain table setting by removing courses as completed, replenishing utensils, refilling water glasses, being alert to patron spills and/or other special needs
• Properly describe, open, and pour wine table side
• Correctly obtain payment by totalling charges, issuing bill, tendering payment, returning change or credit card and signature slip to Guest
• Retrieving signed credit card or room charge slip prior to Guest departure and thanking them for their visit
• Contribute to team effort by assisting other staff as time allows
• Perform basic cleaning tasks as needed or directed by manager
• Fill in for absent staff as needed
• Assist with special events as needed
• Adhere to grooming and appearance standards consistently
• Promptly address Guest service issues and refer to management when necessary
• Additional requests made by management to maintain flow of service, Guest experience, and/or restaurant cleanliness
  
  

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

What’s In Your Dna

• Love good coffee, craft beer and great food
• Always keep cool under pressure
• Show commerciality with a strong passion for driving revenue
• Understand stock-control and keep costs to a minimum
• Be creative, innovative and digitally smart
• Be a ‘people person’, social and always love our guests
• Like getting your hands dirty, wherever, whenever, because you will
• Be an excellent communicator
• Available to work when needed
• You must be eligible to work in the EU to be considered for this role
  
  

Your Rock Star Experience

• Experience working within the hospitality/service industry
• A passion for your city, for travelling and for trending food and drinks concepts
• Knowledge of contemporary interests and the city
• Have a genuine interest and enthusiasm for service
  
  

Our Employee Benefits

• Birthday holiday in addition to your yearly holiday allocation
• Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees
• Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
• Employer funded life assurance at two times base salary to cover death in service lump sum payments
• Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
• 2 free nights’ accommodation across any hostels (subject to availability)
• Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
• Social events and celebrations calendar
• Various employee recognition schemes
• Online learning tools
  
  

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check https://freehandhotels.com/

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!