Director of Housekeeping

A Director of Housekeeping manages all cleaning operations, staff, and laundry services to ensure high standards of cleanliness, safety, and hygiene in guest rooms and public areas. They are responsible for recruiting/training staff, managing budgets, inventory control, and ensuring compliance with safety protocols.

Key Responsibilities

• Operational Leadership: Directs daily housekeeping operations, including cleaning, laundry, and public area maintenance.
• Staff Management: Hires, trains, schedules, and supervises staff, monitoring performance to maintain efficiency.
• Quality Control: Conducts regular inspections of guest rooms and public areas to ensure brand cleanliness standards.
• Financial & Inventory Management: Manages departmental budgets, controls costs, and orders supplies.
• Safety & Compliance: Ensures compliance with health, safety, and sanitization standards (SDS).
• Guest Experience: Responds to guest feedback and resolves complaints to improve service.
  
  

Required Skills and Qualifications

• Experience: 3 years in a senior housekeeping role, preferably in hospitality.
• Leadership: Strong team building, interpersonal, and communication skills.
• Organizational Skills: Attention to detail and ability to manage multiple priorities efficiently.
• Technical Skills: Knowledge of cleaning chemicals, equipment, and PMS (Property Management Systems). Knowledge of MEWS is a plus.
• Language: Bilingual in Spanish is required.
  
  

Common Education/Certifications

• High school diploma or equivalent is required, but a degree in Hospitality Management is preferred.
• Certifications in cleaning or sanitation are a plus.
  
  

WHO ARE WE

Freehand is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Housekeeping Leader for Freehand Los Angeles.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Freehand story and brand to life.

Our Employee Benefits

• Birthday holiday in addition to your yearly holiday allocation
• Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees
• Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
• Employer funded life assurance at two times base salary to cover death in service lump sum payments
• Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
• 2 free nights’ accommodation across any hostels (subject to availability)
• Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
• Social events and celebrations calendar
• Various employee recognition schemes
• Online learning tools
  
  

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check https://freehandhotels.com.