What are the responsibilities and job description for the Loan Support position at FREEDOMBANK?
Description
As a 100% employee-owned community bank, we empower success in our customers, communities, and employees. We serve Northeast Iowa, Southwest Wisconsin, and Southeast Minnesota from our four locations in Elkader, Monona, Postville, and Waukon.
We offer competitive wages, excellent benefits, and the chance to own a portion of FreedomBank through our Employee Stock Ownership Plan (ESOP). In addition, we provide other fantastic benefits:
- Health, Vision, and Dental Insurance with Orthodontic Coverage
- Health Reimbursement Account, Funded by FreedomBank
- Group Term Life Insurance, Funded by FreedomBank
- Dependent Life Insurance
- Flex-Spending Accounts
- Critical Illness, Accident, Hospital Indemnity, Short-Term, and Long-Term Disability Insurance
- Paid Vacation and Sick Leave
- 11 Paid Holidays
- Employee Stock Ownership Plan with 401k provisions
Requirements
- Prepare accurate loan documents for various types of loans in a timely manner.
- Assist lenders with preparing for loan closings which may include ordering and obtaining required file documentation.
- Book, fund, and review closed loans to ensure that they are set up and maintained accurately in the loan system.
- Assist with post-closing duties including recording documents, scanning file documents, ordering title work, and/or filing security instruments.
- Process release requests for loan payoffs which may include preparation of release documents for security instruments.
- Provide exceptional customer service while assisting customers with loan payment processing and loan-related questions.
- Maintain weekly and monthly loan-related reports.
- Review loan files for completeness, accuracy and applicable compliance requirements.
- Work as a team with other loan support staff and assist others as needed.
- Assist with managing escrow accounts for taxes and insurance as well as processing disbursements.
- Help loan staff and customers with questions regarding processing, underwriting, closing and payments.
- Perform additional duties as required.
Required Skills/Abilities
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Trustworthiness and ability to act with integrity.
- Thorough understanding of customer service.
- Ability to solve practical problems and handle a variety of situations with limited standardization.
- Proficiency with computers and Microsoft Office products.
Physical Requirements
- Exposed to prolonged periods of sitting at a desk and working on a computer.
- Regularly required to stand, bend, stoop, and walk.
- Ability to see clearly at close and distant ranges and adjust focus.
- Required to perform repetitive hand movements, such as typing, writing, and filing.
- Required to frequently lift 10 pounds and occasionally lift or move up to 25 pounds.
- Required to have the ability to drive to other FreedomBank locations as needed.
FreedomBank practices equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. MEMBER FDIC.