What are the responsibilities and job description for the IT Technician position at Freedom Village Brandywine?
Job Description
When you work at Freedom Village at Brandywine, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!
Freedom Village at Brandywine is recruiting for a hospitality focused IT Technician to join our team!
Here are a few of the daily responsibilities of an IT Technician:
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When you work at Freedom Village at Brandywine, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!
Freedom Village at Brandywine is recruiting for a hospitality focused IT Technician to join our team!
Here are a few of the daily responsibilities of an IT Technician:
- Work throughout the community troubleshooting and provide services utilizing multiple IT applications and computer devices.
- Support and maintain all Microsoft and Apple desktop systems.
- Provide support services for resident and team members IT needs.
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
- Understanding residents and team members technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
- Monitoring work orders and providing accurate status updates to customers.
- Serve as System Administrator for adding, removing, and maintaining users within active directory.
- Serve as first tier support for network infrastructure and perform basic network trouble shooting. Partner with the Health and Wellness Navigator to ensure technology in “Transitions” are a top priority including transitions of phone, computer, TV, smart home devices, etc. Ensuring that patient records, EMR transition in conjunction with resident movement throughout the continuum of care.
- Associate degree in information technology, computer science, software engineering, or a related field with at least 3 years of network and IT experience, or
- High school graduate or equivalent with at least 5 years of networking and IT experience.
- Related MIS, IT, IS, or system administration experience required with knowledge of Microsoft and Apple Operating Systems
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