What are the responsibilities and job description for the Pest Control Service Supervisor position at Freedom Pest Control?
Service SupervisorFreedom Pest Control | Merrimac, MAIf you're ready to move beyond "supervising" and step into real leadership, this role is for you.Freedom Pest Control is seeking a hands-on Service Supervisor to lead, coach, and develop our Service Technicians. This is not a desk job and not a passive management role. You will be trusted to make decisions, build people, and influence how our field operations perform every day.This position plays a critical role in onboarding, training, performance management, and long-term technician development while working closely with Operations, the Central Operations Group (COG), and the President.Why This Role Stands OutDirect ownership of technician onboarding and training, including TrainualActive role in defining technician advancement and career pathsDaily influence on quality, safety, and team performanceStrong leadership support with clear expectationsOpportunity to shape long-term systems, not just solve daily issuesYour work will directly impact technician success, customer satisfaction, and company growth.Key ResponsibilitiesTechnician Leadership & CommunicationServe as the primary point of contact for assigned Service TechniciansCommunicate daily with technicians.Lead required meetings and clearly communicate company updatesIdentify and escalate operational, performance, or safety issues as neededOnboarding, Training & Career DevelopmentOwn technician onboarding and ensure completion of the Trainual training syllabus for both new and experienced techniciansMonitor training progress and field readiness before technicians operate independentlyProvide hands-on coaching, ride-alongs, and ongoing developmentWork with the President to apply clear grading criteria for technician advancementHelp establish and support defined career paths for techniciansPerformance Management & Quality AssuranceConduct performance reviews, coaching conversations, and corrective action when necessaryComplete required Quality Audits, Ride-Alongs, and Vehicle Inspections each quarterEnsure technicians meet licensing, certification, and training requirementsScheduling, Routes & Time ManagementReview and verify weekly timesheets using vehicle GPSCoordinate time-off requests and ensure proper coverageMaintain and adjust technician routes as neededParticipate in rotating on-call coverage for nights and weekendsVehicles, Equipment & SafetyAct as first point of contact for vehiclesCoordinate equipment and supply needs, including repairs and replacementsConduct respirator fit testing and enforce safety and PPE requirementsAudits & ReportingPrepare technicians and facilities for auditsComplete Mobile Audits, Client Care Reports, Trend Reports, and Yearly AssessmentsWork with leadership to address operational gapsWhat We're Looking ForExperience leading field teams or service techniciansStrong communication and coaching skillsAbility to balance accountability with supportOrganized, proactive, and solutions-focusedWillingness to remain hands-on and lead by exampleWhy Freedom Pest ControlClear leadership structure and expectationsStrong culture rooted in values and professionalismInvestment in training, safety, and peopleOpportunity for long-term growthIf you're looking for a leadership role where your impact is visible and valued, we want to hear from you.Company OverviewFreedom Pest Control Company, Inc. is a family-oriented pest management business dedicated to providing effective and environmentally responsible pest control solutions. Since 1993, we have built our reputation on integrity, quality service, and fostering a supportive work environment that values personal growth and meaningful relationships.Benefits:401(k) matchingDental insuranceEmployee discountFuel cardHealth insuranceHealth savings accountLife insuranceOpportunities for advancementPaid time offRetirement planVision insurance
Salary : $65,000 - $85,000