Front Office Coordinator

Full-Time | Monday–Friday | No weekends or holidays

At True Precision Medical, we help patients move toward a life with less pain through advanced, minimally invasive treatments… and we do it with compassion, excellence, and heart.

As we continue to grow , we’re looking for a highly organized, warm, steady, detail-loving Check-Out Coordinator to join our Front Office team.
If you’re the type of person who thrives in a fast-paced clinic, cares deeply about people, and finds satisfaction in “getting it right every time,” keep reading, this might be your perfect fit.

About the Role

As our Check-Out Coordinator, you are one of the final touchpoints in each patient’s visit: the person who helps them feel cared for, informed, and supported before they walk out the door.

Your work directly impacts:
✔ patient experience
✔ clinic efficiency
✔ clean documentation
✔ accurate scheduling
✔ and timely billing

In other words… your role matters. A lot.

What You’ll Do

Patient-Facing Duties

• Schedule follow-up appointments with accuracy, warmth, and clarity

• Answer patient questions and ensure they leave confident about next steps

• Make appointment confirmation calls & texts

• Help with Check-In overflow when needed (we’re a collaborative team!)

Administrative / Clinic Operations

• Process and track VOBs (Verifications of Benefits)

• Update insurance information in the EMR as needed

• Monitor and respond to HighLevel texts promptly

• Support clinic flow by communicating effectively with the team

• Uphold patient privacy and compliance standards (HIPAA)

Who You Are

• Warm, welcoming, and calm, even when it’s busy

• A details matter person who doesn’t let things slip

• A great communicator with patients and teammates

• Someone who takes ownership and pride in their work

• Comfortable with EMR systems (eClinicalWorks a plus!)

• Adaptable and willing to jump in wherever needed

• A team player who values honesty, accountability, empathy, and growth

• Bilingual Spanish/English 

Requirements

• High School Diploma/GED

• Previous experience in a medical office

• Strong customer service skills

• Reliable, professional, and able to multitask

• Familiarity with scheduling, insurance benefits and EMR systems 

What We Offer

• Competitive pay

• Full benefits package:

  • 401(k) match

  • Medical, dental, vision, life

  • PTO paid holidays

  • Disability insurance

  • Employee discounts

• A team culture rooted in:
  Details Matter • Truth • Accountability • Growth