What are the responsibilities and job description for the Membership Experience Attendant position at Freedom Boat Club of Wilmington?
Now Hiring: Membership Experience Attendant
Freedom Boat Club of Wilmington - Carolina Beach, NC
Part-Time | 24-32 Hours/Week
Are you passionate about the water, enjoy helping others, and thrive in a fast-paced, outdoor environment? Join the team at Freedom Boat Club of Wilmington, where we make boating simple, fun, and worry-free for our members-and where you could be the first friendly face they see!
We're currently seeking an enthusiastic and service-driven Membership Experience Attendant to join our dockside team. As the first point of contact for members and guests, you'll play a vital role in delivering an outstanding experience, every single time.
About Us
Freedom Boat Club is the nation's oldest and largest boat club, designed for those who want to enjoy boating without the hassle of ownership. Our members have access to a fleet of beautiful, well-maintained boats. We handle all the service, storage, and cleaning. All they have to do is show up and go boating. It's Boating Made Simple and you'll help make it happen.
What You'll Do
As a Membership Experience Attendant, your day will be filled with positive member interaction, coordination with dock staff, and attention to the small details that make a big difference. Your responsibilities will include:
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Greeting members and guests with a warm, professional attitude
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Managing the Welcome Kiosk and updating daily schedules and tide charts
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Monitoring the dock phone and responding to member inquiries or changes
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Assisting with gear transport to and from vessels and ensuring safe boarding
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Coordinating real-time reservation changes and cancellations
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Making courtesy confirmation calls for next-day bookings
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Supporting the team with setup and breakdown each day
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Keeping communication flowing with the operations team to ensure smooth handoffs
What We're Looking For
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Excellent interpersonal and communication skills
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Energetic, dependable, and team-oriented attitude
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Detail-oriented with strong organizational habits
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Comfortable using tablets and mobile devices
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Able to work outdoors in varying weather conditions
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A positive and professional appearance and demeanor
Additional Details
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Part-time: 24-32 hours/week
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90-day probationary period for all new hires
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Drug-free workplace: drug screening required
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Background and credit check required
This is a great opportunity to work outdoors, meet incredible people, and be part of a friendly, fast-growing team dedicated to helping others enjoy life on the water.
Ready to Join the Crew?
Apply today and start your journey with Freedom Boat Club of Wilmington, where your smile sets the course for someone's perfect day on the water!
We are a Drug-Free Workplace requiring negative drug screening prior to offer of employment and all candidates are required to consent to a background screening.