What are the responsibilities and job description for the CSR - Customer Service Representative Floater position at FREEDOM BANK?
Summary
Customer Service Representatives respond to customer inquiries via telephone and face-to-face meetings. Participate in branch functions and community activities to promote Freedom Bank’s image and growth, ensuring a strong local presence.
- Flexibility: As a floater, you would need to be adaptable and comfortable with moving between different locations (Maywood, Guttenberg, Ridgewood, East Rutherford and Mahwah, NJ) based on staffing needs or workload.
- Travel Requirements: Travel could be frequent and possibly requires your own transportation.
Role and Responsibilities
· Customer Service- Assist customers with account inquiries, resolve problems, open accounts, cross-sell, maintenance of deposit accounts, incoming and outgoing wire transfers. Responds promptly to customer needs.
· Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
· Cross-sell bank products and services based on customer needs in accordance with the banks ‘program standards. Open said accounts on banks’ core system.
· Perform customer requested research, including printing statements and check copies.
· Maintain the bank’s files for currency transaction reports, suspicious activity reports and general correspondence.
· Assesses the risk of all financial transactions executed.
Qualifications and Education Requirements
Associate’s degree or equivalent from two-year college or technical school; or 2 years of related experience in a financial institution.
Basic computer skills.
Preferred Skills
Working knowledge of COCC, Insight a plus.
Benefits
· Medical, Dental, and Vision Insurance (with employee and family coverage options)
· 401(k) Plan with Employer Match
· Paid Time Off
· Paid Bank Holidays
· Short-Term and Long-Term Disability Insurance
· Profit Sharing
Compensation
The salary range is commensurate with experience, credentials or expertise.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Are you okay with traveling between all branches (Mahwah, Ridgewood, Guttenberg, East Rutherford, Maywood) ?
Experience:
- Banking : 1 year (Preferred)
Work Location: In person
Salary : $22 - $25